Powering the New Customer Experience with Automation & AI



International markets
Date October 1, 2020
2:00 p.m. EDT
Duration 1 hour
Sponsor IntelePeer
Featured Speakers Jon Arnold


As expectations rise for a digital customer experience, premises-based contact centers risk falling further behind in meeting today’s customer needs. Legacy systems cannot adapt to the pace of change, and many contact centers aren’t ready yet for a cloud migration. This represents a prime opportunity for channels to offer a cloud-based solution to enhance CX for these contact centers.

By attending this webinar, channel partners will learn why CPaaS is the ideal platform to address these challenges, not just to improve customer satisfaction, but to make agents more productive. Noted analyst Jon Arnold will provide his industry perspective and IntelePeer will share success stories from CPaaS deployments with contact centers.


Jon Arnold of J Arnold & Associates

Jon Arnold

Jon Arnold is principal of J Arnold & Associates, an independent analyst providing thought leadership and go-to-market counsel with a focus on the business-level impact of digital transformation in the workplace. Core areas of expertise include unified communications, cloud communications, collaboration, artificial intelligence, speech technologies, internet of things, future of work, contact centers, customer experience, video, VoIP and social media. In 2019, Arnold was named a “Top 50 Unified Comms Influencer” and a “Top 30 Contact Center Influencer,” and in 2018, he was included in a listing of “Top 10 Telecoms Influencers” and “TOP VoIP Bloggers to Follow.”

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