Verizon: Humanize the Customer Experience

As businesses transform digitally, the customer experience is becoming more and more important. Being successful in this area can be harder than it seems.

Yes, we ourselves are customers, but we can easily forget the human approach and incorporating those principles into our businesses.

In this keynote from Channel Partners Evolution this fall in Philadelphia, Verizon‘s Catherine Sugarbroad offers up a few simple things every business can do to humanize the customer experience.


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