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Customer Support in a Connected World

As VoIP and hosted voice become ubiquitous, contact centers have their work cut out for them to keep up. As trusted advisers, that means partners do too.

In this excerpt from the Channel Partners Evolution keynote, “Customer Support in a Connected World,” a panel of subject-matter experts discuss the conversations a partner should have with customers before selling them contact-center solutions.

Follow executive editor Craig Galbraith on Twitter.


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