Customer Support in a Connected World

As VoIP and hosted voice become ubiquitous, contact centers have their work cut out for them to keep up. As trusted advisers, that means partners do too.

In this excerpt from the Channel Partners Evolution keynote, “Customer Support in a Connected World,” a panel of subject-matter experts discuss the conversations a partner should have with customers before selling them contact-center solutions.

Follow executive editor Craig Galbraith on Twitter.

Leave a comment

Your email address will not be published. Required fields are marked *

Latest videos

Aryaka, CBTS, Bigleaf, Fusion Connect Square Off in SD-WAN Thunderdome

Fusion Connect: Build Winning Network, SD-WAN Solutions for Midmarket, Enterprise Customers

How Partners Are Making Big Bucks with CCaaS Sales

Take Sales Conversations to the Next Level: Get Cloud Revenue from the C-Suite

Top UCaaS Providers Go Head-to-Head in the Channel Partners Virtual Thunderdome

The Next Frontier: Opportunities for Partners to Grow in International Markets

CenturyLink/Lumen Technologies: Optimizing the Customer & Partner Experience in a Digital World

Fast Chat: How Ribbon Communications Makes Cloud Migration Easier

The ID is: 56781