Contact center as a service (CCaaS) is one of the channel’s hottest technologies, so a great fit for our revenue and supplier conference track at the recent Channel Partners Conference & Expo in Las Vegas.

Analyst Blair Pleasant of COMMfusion led an all-star panel featuring Serenova’s Brandon Knight, EPIC Connections’ Bill Pieper and Acliviti’s Joe Rice.

Watch the video above for how to select a CCaaS supplier, how to make sure agents have the right tools, and tips to manage CCaaS implementations securely and efficiently.

CCaaS Strategies to Win Customers, Make Money

We tell you how to select a supplier and manage implementations securely and efficiently.


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