8×8’s DeLozier: How to Capitalize on the ‘CX Revolution’

You’ve heard of Generation X, but what about Generation CX (customer experience)?

Your customers and your customers’ customers expect a fine-tuned, omnichannel experience these days — and they expect information and problem resolution at the drop of a hat.

In his keynote at last month’s Channel Partners Conference & Expo, 8×8 channel chief John DeLozier took to the stage for his keynote titled, “It’s a Revolution: The New Speed of Business,” to explain how focusing on the customer experience is critical to success in the modern era.

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