years

 

For the Record

For the Record Archer Daniels Midland (ADM), the 105-year-old supermarket to the world, needed a change. For years, its Minneapolis contact center recorded all calls on tape. The multibillion-dollar company fields global inquiries and is required to document them.

Divine Intervention: Jim Butler

Like most telecom agents, Jim Butler has decades of industry experience and sales success, including nine years as a top salesman with a regional long-distance company in Southern California along with serving as a founding member of the Agent Alliance. And like most entrepreneurs, he works long hours as founder and president of agency TeleCHOICE […]

NEWS BRIEFS

Wholesale service provider Pac-West Telecomm Inc. filed for Chapter 11 bankruptcy on May 1. The beleaguered company has secured $18.5 in debtor-inpossession financing to fund operations during reorganization. Pac-West has watched revenue from ISPs decline as it simultaneously has spent millions building out its network. It also sold its retail business to TelePacific Communications in […]

Changing Gears

Changing Gears The telecom industry has been in transition ever since Alexander Graham Bell first gave us the telephone, said Simon Beresford-Wylie, CEO of Nokia Siemens Networks, in a presentation at this springs CTIA conference. But the last few years [have] been simply breathtaking.

What Users Want

A FEW YEARS AGO, Mel Gibson did a movie called What Women Want, where through one of those accidents that only happens in the movies, his chronic womanizing character suddenly was able to read the minds of every woman he encountered. While at first he saw it as a bonanza in continuing his philandering ways, […]

Rockin the Channel:

The band plays Drais at the Barbary Coast Casino at the Channel Partners Expo in Las Vegas earlier this year. The OC-192 Band members dont want to work they just want to bang on their drums all day! If youve been to a telecom event in past decade, chances are youve seen Bruce Barnes, Greg […]

OSG Billing Services Executive Named to RCA Board

OSG Billing Services said Thursday Ron Whaley, vice president of sales and marketing, has been elected as an associate member to the board of directors for the Rural Cellular Association (RCA). OSG Billing Services has been a member of RCA for more than six years. Whaley has been a participant on the Business Development Committee […]

Chambers: Web 2.0 Basis of Business Model of Future

Cisco Systems Inc. Chairman and CEO John Chambers sees Web 2.0 as the most significant market transition since the first wave of the Internet more than a decade ago. What our children started with social networking, I think will be the business models of the future, he said in a global press conference today at […]

Cisco Emphasizes Partner Profitability

At the Cisco Partner Summit in Las Vegas Wednesday, Cisco Systems Inc. executives drove home the message of partner profitability and outlined new programs to support that goal. Keith Goodwin, senior vice president of worldwide channels for the gear maker, told partners that together Cisco and its channel have reached an inflection point wherein its […]

TMC Celebrates 10 Years

TMC Communications (Booths 314-316) announced it is celebrating 10 years in business with two new promotions that give agents the opportunity to earn an extra 10 percent commission and huge cashback bonuses when they sell TMC voice and data products. The company also will host a series of celebratory events on the show floor. The […]

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