yankee

 

Ask Steve

What do SMBs Want? Ask Yankee Group analyst Steve Hilton. Send your questions to asksteve@yankeegroup.com. Please include your name, city, state and a phone number. Only first names and locations will be published. With apologies to the hip-hop trio Salt-N-Pepa, lets talk about debt, baby. On that lyrical note, this month in Ask Steve we […]

Ask Steve

Answers to Your Questions About SMBs Ask Yankee Group analyst Steve Hilton. Send your questions to asksteve@yankeegroup.com. Please include your name, city, state and a phone number. Only first names and locations will be published. This month, I am going to look at leading and lagging small and medium businesses (SMBs) in the VoIP world […]

Ask Steve

What do SMBs Want? Ask Yankee Group analyst Steve Hilton. Send your questions to asksteve@yankeegroup.com. Please include your name, city, state and a phone number. Only first names and locations will be published. Welcome to the new PHONE+ column, Ask Steve. Ive received some great questions so far and plan to tackle as many as […]

Tailored Solutions Satisfy Customers

Enterprise customers demand a higher level of service and a portfolio targeted at their needs. So a standard menu of products and services just wont satisfy. During Tuesdays session The Customer Is Always Right: Tailoring Offerings for the Enterprise, enterprise customers including John Graf, director of IT of Kalypsys Inc., a San Diego-based company in […]

Level 3 Rollup Strategy Making Progress

THE WHOLESALE MARKET IS in flux, illustrated by yet another strategic acquisition that narrows the field of carriers carriers. Level 3 Communications Inc. announced in late January it will buy up yet another wholesaler, Progress Telecom LLC, based in St. Petersburg, Fla. Level 3 WilTel, and Progress U.S. Networks Click to Enlarge Level 3 will […]

EarthLink Finds a New Edge

THE IMPORTANCE OF THE small and medium business market has reached critical stage as ISP EarthLink Inc. demonstrated when it decided to buy privately held VPN supplier New Edge Networks. New Edge Networks is a tremendous growth platform for EarthLink to compete in the rapidly expanding SME networking market, said Bill Heys, president of EarthLinks […]

Yankee Group: Wholesale Buyers Look for Differentiation

When it comes to quality among wholesale service providers, Sprint Corp. and BellSouth Corp lead the pack, according to new research from Yankee Group. The firm polled more than 140 wholesale buyers, ranging from RBOCs and ILECs to IXCs, CLECs, resellers and integrators for its report, Yankee Group 2005 U.S. Wholesale Data Services Survey. Wholesale […]

Security: A Cuber’s Paradise

No longer a simple question of adding a firewall to an Internet connection, network security has exploded into a multimillion-dollar market with more variations than a Rubik’s Cube. Solve the puzzle, and you could be on your way to lucrative opportunities. Threats to corporate networks are becoming more sophisticated, and simply installing firewalls and running […]

FROM COST CENTER TO PROFIT CENTER

As carriers continue to differentiate on customer service while feeling pressured to reduce opex, driving efficiency wherever possible in the call centers has become a critical issue - as has driving new revenue through this unique channel. New technologies are tackling the triple goals of efficiency, customer retention and new sales with approaches that put customers […]

New MVNO Offers Push-to-Talk

Soon-to-be-launched mobile virtual operator (MVNO) Amp’d Mobile will use Kodiak Networks Real-Time Exchange (RTX) System to deliver push-to-talk (PTT) services with quality of service. Targeting the youth market ages 18 to 25 with an array of entertainment services, Amp’d Mobile has chosen an EV-DO 3G network to deliver exclusive content and a proprietary user interface. […]

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