Verizon Business introduced Tuesday a new Collaboration Calculator, a tool that the company said will allow organizations to measure how well their members work together and gauge how to improve collaboration. The Web-based tool, developed by Frost & Sullivan, is designed to help large businesses and government agencies measure the effectiveness of existing collaborative initiatives […]
For the Record Archer Daniels Midland (ADM), the 105-year-old supermarket to the world, needed a change. For years, its Minneapolis contact center recorded all calls on tape. The multibillion-dollar company fields global inquiries and is required to document them.
From left, Dick Jalkut, Rick Dellar, Ken Bisnoff and Michael McKenney. Intelisys Dellar and McKenney accept the award for being TelePacifics highest-grossing master agency. CEO Dick Jalkut asks everyone to raise a glass in honor of TelePacifics top agents. TelePacifics Ken Bisnoff and Sandler Partners Joyce Breckenridge are in foreground. California-based CLEC TelePacific Communications recently […]
AMIDST MOVEMENTS by Cisco Systems Inc. and Microsoft Corp. to integrate conferencing as simply one more application within a unified communications framework, Web and audio conferencing service providers are taking stock of the opportunities and threats within a newly converged landscape of collaboration and are repositioning to compete. You have two 800-pound gorillas in this […]
Wire One Communications has been selected to serve as a member of the Qwest Communications International Inc. team that was awarded a stake in Networx Universal, the largest communications services contract in the world. The Networx contracts, worth as much as $48 billion over the next 10 years, will offer voice, data and video services […]
CRM II: THIS TIME ITS PERSONAL In a world where converging services and networks threaten to overwhelm the OSS systems and the marketing engines of resellers everywhere, one technology has been there to quash the enemies of customer satisfaction …
ITS THE PEOPLE, STUPID. Live by that slogan, and you can get elected to office, run a corner grocery, throw a great dinner party and even grow a $500 million telecom company with a little help from your friends. Its how we grew PAETEC. Its the people: employees, customers, suppliers and everyone else in the […]
By Michael Fair, MarketRace I have been getting much feedback from service providers lately regarding my recent article in PHONE+ magazine (“Are You Your Worst Enemy? 10 Common Mistakes to Avoid“). The feedback was especially focused at the first item Setting Unrealistic Time-To-Success Expectations. I was approached several times by channel executives from various carriers […]
Set to officially debut April 1, the result of the Nokia-Siemens merger, Nokia Siemens Networks, was previewed Tuesday at CTIA Wireless 2007 in Orlando, Fla. The new entity will be organized into six business units, with a goal of growing market share in North America by focusing on enabling convergence. Particular areas of focus are […]
World Telecom Group (WTG, Booth 301) will be whooping it up with agents again this spring for the fifth year in a row. The master agencys annual Tee & Sea event replete with food, recreation and relaxed networking will take place May 17-18 in Malibu, Calif. Agents will get to choose among three daytime activities: […]
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