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Live From Kenya

By Michael Fair, MarketRace  Jambo!, or Hello!, from Nairobi, Kenya. Wow, this has been quite the experience both personally and from a business perspective. Nairobi is a vibrant, multicultural city and my business trip (which did include a weekend safari) to visit KenCall, the largest call center in eastern Africa, has been very eye opening […]

Switchvox Adds Sales Director

Switchvox has appointed Lee Miller as director of sales. Miller will lead Switchvox’s ongoing channel expansion, working directly with partners and customers to maximize their relationships with the organization, the company said. He has more than 20 years of experience in the telecom industry, ranging from working as a sales representative, to managing and recruiting […]

TMC Gives Agents Customers Special Treatment

TMC Communications believes in playing favorites and its working. Back in January 2006, TMC launched a Premier Services Program to provide an enhanced service level to its larger billers in order to help its agents maintain and retain these valued customers. Since introducing the program, customer retention has improved and attrition has decreased by 34.8 […]

NACTEL, Pace Offer Wireless Networking Training

The National Coalition for Telecommunications Education and Learning and Pace University have launched a new wireless networking curriculum for the industry. This curriculum prepares students in the fundamentals of wireless networking, including set-up, maintenance and troubleshooting. Students take three courses: an introductory course, a course that covers current techniques, and one that deals specifically with […]

Summer of the Small Business

Samsung dealer Scott Lange helps small business users like Mike Rowley. Photos by Bering Photography Mike Rowley is the treasurer for Rowleys Tires & Automotive Services Inc., in Bay City, Mich. He is the third generation of Rowleys in the business, which was started by his grandfather in 1921. Like many people in family-owned businesses, […]

Blowhards Need Not Apply

In case you havent heard, PHONE+ is looking for a few good industry channel execs for its all-new 2007-2008 Advisory Board. Selected members will serve as a sounding board for editorial content in PHONE+ as well as seminar content for the Channel Partners Conference & Expo. You might recall that the conference has had an […]

Westcon Group to Distribute D-Link Products

Westcon Group will offer D-Link’s xStackT line of business networking and connectivity solutions through its network of providers, VARs, integrators and dealers across North America. D-Link products will appeal to major networking customers who rely on Westcon Group’s expertise in convergence and security products, the company said. Westcon Group clients include Cisco Systems Inc., Nortel […]

BelAir Aids VAR Entry Into Muni Market

Outdoor wireless access is moving beyond the concept of free Internet for all, and it is being positioned as a way U.S. municipalities can transform government and enhance public safety while still providing a public service. With more than $3 billion to be spent over the next four years to build and operate public mesh […]

CompTIA Exam Ready to Launch

The Computing Technology Industry Association (CompTIA) will begin offering its CompTIA Convergence+ certification March 30. CompTIA Convergence+ certification validates an information technology professional’s knowledge and skill in the area of communications technologies where data, voice, video and broadcast multimedia technologies are combined in a single IP-based delivery system. The vendor-neutral certification recognizes a technician’s ability […]

Linksys, Sotto Bundle Services for Small Businesses

Linksys and Sotto Wireless are rolling out a new service that bundles Linksys wired and wireless networking hardware and desktop IP phones with Sotto’s hosted communication service to offer VARs with a communications platform for the small business market. Sotto’s service gives each employee in a business a single number and voice mail for office […]

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