workforce optimization


Aspect Software Names Partners of the Year

Aspect honored partners based on commitment to customer satisfaction; sales growth; service excellence; new product adoption; solid financial payment performance; and participation in beta testing and Aspect programs.

Aspect Software Adds IVS to Channel Program

The partnership means that IVS, a longtime partner of Voxeo – an Aspect company – will now include Aspect’s interaction-management solutions in its portfolio to deliver large, on-premises and hosted enterprise applications.

CallCopy Updates Discover Contact Center Solution

CallCopy has made available cc:Discover 4.2, the latest version of its workforce optimization suite. The company says the release upholds its tradition of delivering innovative, enterprise-proven call recording, quality management, screen capture, speech analytics and performance management capabilities. CallCopy’s product development roadmap is heavily influenced by customer input. Several new or enhanced features assist organizations […]

GMT, Syntellect Partner

Enterprise workforce management and performance optimization solution provider GMT Corp. has announced it has signed a strategic partnership agreement with Syntellect Inc., a provider of enterprise-class contact center solutions. The agreement enables Syntellect to resell GMT’s GMT Planet, an enterprise workforce optimization solution, and GMT SureServices, a suite of end-to-end client lifecycle professional services, through […]

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