workflow

 

COMPTEL: Covista Signs Up for CustomCalls BPM Solution

CustomCall Data Systems (Booth 414) announced that Covista Communications has selected CustomCalls hosted Webtop BPM solution for bill processing, order management and workflow. According to Randy Weinberger, vice president of operations for Covista Communications, CustomCall is a great choice for us because of their distinct bill-processing capabilities, order management workflow and client support. Covista, a […]

Digital Fairway Announces Provergent 3.2

Software developer Digital Fairway has announced Provergent Communication Services Management Suite Version 3.2, adding enhanced workflow and reporting capabilities as well as the ability to allocate the costs associated with communication services to an organizations general ledger, said the compay. Keeping track of cost center assignments and cost allocations for communication services in a spreadsheet […]

C-CAMS Signs Kansas Citys Pager & Phone Co.

C-CAMS Inc. (Booth 1513) has signed The Pager & Phone Co., one of Kansas City, Missouris most successful niche communications companies, as a customer of its CCAMS customer service and billing suite. Under the terms of its sales contract, C-CAMS will provide The Pager & Phone Co. with a full-service solution that incorporates customer care, […]

T1 Company Selects CustomCalls Webtop Billing/OSS Solution

CustomCall Data Systems Inc. (Booth 616) is announcing T1 Company of Cleveland has selected CustomCall Webtop to manage billing and OSS functions for its Internet, long-distance and VoIP services. Webtop is part of a suite of services that also includes Streamline Workflow Manager, a business process management tool, and End User Portal, a Web-based tool […]

TNCI Enhances Online Agent Portal

TNCI (Booths 312-314), is inviting solutions providers to demo the enhancements on the companys online agent portal, TNCI Agent Access. The changes are called Workflow, and are the latest in a series of enhancements designed to let agents including subagents track orders by customer and product throughout every step in the TNCI system. For data […]

TNCI Debuts Sales Promotion, Flash Presentations

TNCI (Booths 318-320), a show sponsor, invites Channel Partners Conference & Expo attendees this week to Put on the Ritz as part of the companys new Key to Success sales promotion. In the promotion, which runs from March 15, 2005, to July 15, 2005, all TNCI Agent Partners who submit a minimum of $50,000 in […]

C-CAMS Contract Extended

Web conferencing company iLinc Communications has renewed the C-CAMS Inc. (Booth 102) contract for the company it recently bought, Glyphics Communications audio conferencing division. C-CAMS, which integrates CRM, provisioning and workflow management, billing and accounts receivable into one software package, has worked with Glyphics since 1997. Glyphics started as a long-distance reseller, then morphed into […]

C-CAMS Adds Workflow Management Module

C-CAMS Inc. (Booth 103) has introduced its all-new workflow management module the latest extension of its enterprise suite of customer care and service applications designed for telcos, ISPs and public service/utility providers. The workflow management module is pre-integrated to its customer care and service solution, and combines trouble ticket/fault, work order and service order management […]

Products News

MINDBRIDGEUSA ENTERS U.S. TELECOM MARKET MindbridgeUSA, a consortium of offshore call centers, has entered the prepaid North American telecom markets offering lowcost live customer service in 23 different languages. The individual consortium members have been operating their call centers for decades, but only earlier this year did they begin focusing on the U.S. prepaid markets. […]

GlobalTouch Implements InfoDirections CostGuard.NET

InfoDirections Inc. (Booth 731) reports GlobalTouch Telecom has implemented its CostGuard.NET technology to manage OSS/BSS functions for Globaltouchs growing customer base. Info Directions develops net-centric billing, rating, order management, workflow and selling solutions for the telecommunications industry. GlobalTouch is a facilities-based carrier offering international and domestic calling programs in the United States and Canada. The […]

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