workers

 

Get Smart!

Nokias E61 smartphone Motorolas MotoQ smartphone The Palm Treo 700p from Verizon Wireless The BlackBerry 7130c smartphone from Research in Motion TODAYS SMARTPHONE IS OFTEN described as a cross between a souped-up cell phone and a wireless PDA. From the latest versions of the BlackBerry or Treo (Palm Inc.) devices to Motorolas new MotoQ and […]

NOT NECESSARILY NEWS

For every lonely heart who has spied his soulmate in traffic, only to watch her speed away once the light turns green, www.flirtingintraffic.com has come to the rescue. The Web site collects headshots and bios of flirts and assigns each a numbered sticker, or Flirting ID, to affix to their car bumpers. When other members […]

From Offshoring to Homeshoring

FROM CAR INSURANCE GIANTS with thousands of customer service agents to small companies with tech support requirements, businesses are sending their call center workers home or to remote offices in droves. Call center requirements are driven by three things: competitive differentiation through customer service, revenue generation through upsell and cross-sell activity, and opex reduction. One […]

Le Vin, Le Beret, Le Laptop, Le Wi-Fi

The small mountain village of Gordes, France, has left the Dark Ages behind. The community, a magnet for actors and entertainers, now is as connected as any modern city, thanks to Firetide Inc. and the Ruralnet project. The Village of Gordes has been named one of the most beautiful villages of France and receives more […]

SBC Installs Communications Services at Astrodome for Hurricane Victims

As emergency workers try to transport people taking refuge in New Orleans Superdome to Houstons Astrodome, amid gunshots, reports of fires and overall chaos, SBC Communications Inc. is installing a communications network in the Texas football stadium for victims of Hurricane Katrina.The nations second-largest local phone company says it is providing refugees with up to […]

Birch Files for Chapter 11 Bankruptcy, Cassity Resigns

Kansas City-based Birch Telecom on Friday said it has filed for Chapter 11 bankruptcy and accepted the resignation of CEO Mike Cassity. The CLEC made the filings after announcing earlier in the week it was laying off one-third of its workers. The company is struggling to compete in the wake of changed FCC rules restricting […]

Light A Fire

I recently called a company to make a purchase. A woman answered the phone and her voice was warm and friendly. I could hear the enthusiasm she had for her job when she asked how she could help me. I told her I wanted to order a product I had seen in a magazine. She […]

Workshop Shows Alliance Members How to Boost Finances, Retain Workers

CompTel/ASCENT Alliance members today will learn more about the services the Alliance announced last year in partnership with Morgan Stanley. The Investment Management & Employee Benefit Services workshop will teach companies how they can use Morgan Stanley’s expertise to improve their financial positions, and attract and keep employees. Alliance officials say the arrangement with Morgan […]

Qwest’s Earnings: Employee Raises Depend on It

Qwest Communications International Inc. employees have plenty of incentive to help their company meet earnings projections: their raises depend on it. A tentative contract agreement the Communications Workers of America reached last week with Qwest stipulates that union workers will receive a 1 percent to 3 percent raise next year and in 2005 if the […]

SBC Technician’s Wife Lobbies for Changes in UNE Rules

Heidi Neal didn’t go out to dinner for her seventh anniversary this month. Instead, she spent about $25 to launch a Web site about a topic that until recently she knew little about. Neal, who has four children and is married to a slicing technician who scales telephone poles and patches together wires in manholes, […]

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