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A Road Map for Internet Billing

Posted: 02/1999 A Road Map for Internet Billing Part One of Three By Richard K. Crone While Internet bill present and payment (IBPP) promises to streamline and simplify the bill payment process, there is nothing inherently simple about launching an IBPP program. Part of the challenge is that there already are at least six electronic […]

10 Tips for Improved Customer Service

Posted: 10/1998 10 Tips for Improved Customer Service Test-drive your competition. How do you stack up? By Peggy Moretti Recent findings indicate that telecommunications service providers can ill-afford to be complacent when it comes to providing customer care. According to J.D. Power and Associates’ 1998 Residential Local Telephone Service Satisfaction Study, most of the independent […]

The Payphone Industry and the Internet

Posted: 04/1998 By Bob Lane The independent payphone industry and the Internet came into being about the same time. In the early years the Internet was not considered a tool of commerce, especially by most independent payphone providers (IPPs). Today, however, the Internet slowly but surely is exerting its forces on the payphone industry. And […]

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