EarthLink Intros New Hosted Contact Center

EarthLink’s new Hosted Contact Center will be fully integrated with the company’s Hosted Voice to allow businesses to engage in better customer conversations via email, live chat, Web, phone or social media.

Arkadin Introduces Conferencing Solution

The solution includes such features as high-resolution video conferencing, advanced Web content sharing, hybrid audio conferencing with IP and standard telephony and connectivity over multiple mobile devices.

BlackBerry App World Available Online

Browsing widgets on the handset might be convenient, but not conducive to sifting through thousands of apps. For that, you need an online store. And Research in Motion has opened just that for the BlackBerry App World. The online browser version, accessible by desktop, joins the on-device App World interface – a boon to those […]

BT, Ribbit Launch Voice 2.0 Platform

BT and subsidiary Ribbit have launched a platform for inserting voice capability into Web-based applications. The platform, which has been in beta for a year, lets third-party developers create any number of Voice 2.0 telephony-Web mash-up applications, and also is open to other carriers to use, design apps for or access developer offerings.

CTIA: In Search Of Mobility

Mobile search and advertising was a hot topic at CTIA, with several new players wading into the fray long dominated by Google Inc., Microsoft Corp. and Yahoo! Mobile. Notably, JumpTap Inc. was on hand to talk up its white-label platform for operators, and how its poised to take on the big boys. Search and advertising […]

Telarus Releases Ethernet Search Tool

Master agency Telarus today announced that it has released an “XML Plug-In” version of its Ethernet search tool for use by its agents. The addition of the Ethernet search tool to the existing GeoQuote plug-in allows agents the ability to attract and process leads using their own Web sites in addition to the main Telarus […]

Harmonic Convergence

Harmonic Convergence With the hype machine cranked to max volume, businesses large and small are tuning into the promise of unified communications (UC) and how they might use this sleek new technology to put a presence-enabled portal on their desktops for click-to-call, click-to-conference, click-to-read your voice mail, click-to-Web cam, click-to you name it.

IBM Acquires WebDialogs

IBM said Wednesday it has acquired privately held Web conferencing company WebDialogs Inc. for an undisclosed amount. Billerica, Mass.-based WebDialogs has more than 500,000 users and offers online meeting and collaboration services that combine Web and audio conferencing. IBM said with the acquisition of WebDialogs it is adding a software-as-a-service delivery model to Lotus Sametime […]

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