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EarthLink Intros New Hosted Contact Center

EarthLink’s new Hosted Contact Center will be fully integrated with the company’s Hosted Voice to allow businesses to engage in better customer conversations via email, live chat, Web, phone or social media.

Can You Access Me Now?

With the advent of smartphones, tablets, MiFi hotspots and LAN extenders, do we need to build out fiber infrastructure to support the broadband needs of the U.S.?

Arkadin Introduces Conferencing Solution

The solution includes such features as high-resolution video conferencing, advanced Web content sharing, hybrid audio conferencing with IP and standard telephony and connectivity over multiple mobile devices.

BlackBerry App World Available Online

Browsing widgets on the handset might be convenient, but not conducive to sifting through thousands of apps. For that, you need an online store. And Research in Motion has opened just that for the BlackBerry App World. The online browser version, accessible by desktop, joins the on-device App World interface – a boon to those […]

Next-Generation Lead Generation

Everyone in the channel knows telecom technology constantly is evolving with new capabilities that are progressively more powerful, more efficient, more flexible and, therefore, more in demand. The evolution of the Internet is no different. Web 1.0 literally changed the world. It was the domain of technicians and code writers who created and maintained Web […]

BT, Ribbit Launch Voice 2.0 Platform

BT and subsidiary Ribbit have launched a platform for inserting voice capability into Web-based applications. The platform, which has been in beta for a year, lets third-party developers create any number of Voice 2.0 telephony-Web mash-up applications, and also is open to other carriers to use, design apps for or access developer offerings.

Taking on the PBX

Microsoft Chairman Bill Gates and Microsoft Business Division President Jeff Raikes launched the business communications software at the Bill Graham Civic Center in San Francisco, Oct. 16. After months of anticipation, Microsoft Corp. officially unveiled its unified communications software in late October, and officially declared war on the PBX. Microsoft Chairman Bill Gates says the […]

CTIA: In Search Of Mobility

Mobile search and advertising was a hot topic at CTIA, with several new players wading into the fray long dominated by Google Inc., Microsoft Corp. and Yahoo! Mobile. Notably, JumpTap Inc. was on hand to talk up its white-label platform for operators, and how its poised to take on the big boys. Search and advertising […]

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