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  Vol 21, No. 8 August 2007   SHOP TALK EMBARQING ON THE CHANNEL MVN-OH-NO? AMPD AFTERMATH RCN AND NEON: A MATCH MADE IN WHOLESALE HEAVEN? NEWS BRIEFS PORTFOLIO HARMONIC CONVERGENCE Despite the high-volume hype, unified communications requires some fine tuning. FIRST CONTACT Contact center system enhancements aim for one-call resolution. TOOLBOX COMPENSATING FOR CHANGE New […]

Table of Contents

  Vol 21, No. 7 July 2007   SHOP TALK AVAYA GOES PRIVATE MOTOROLA SEEKS VARS COMPTEL SEARCHES FOR NEW CEO QWEST CEO TO RETIRE GLOBAL CROSSING CHANGES CHANNEL NEWS BRIEFS PORTFOLIO SECURING OPPORTUNITIES Offering a holistic managed security service can help agents secure VoIP sales. TOOLBOX VERIFICATION, REFINED Advances in mature third-party verification services […]

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