Telarus Adds Hosted Voice to GeoQuote

The new feature aims to give Telarus agents the ability to differentiate hosted VoIP providers and find the UCaaS solutions that are the best fit for their customers.

EarthLink Intros New Hosted Contact Center

EarthLink’s new Hosted Contact Center will be fully integrated with the company’s Hosted Voice to allow businesses to engage in better customer conversations via email, live chat, Web, phone or social media.

AT&T, Cisco Team on Cloud Conferencing

AT&T’s new service will utilize Cisco’s CMR Cloud, a service that melds WebEx Personal Rooms with the cloud-based WebEx Video Bridge, all in an effort to offer voice, video and data activated video conferencing to connected devices.

Voice4Net Debuts WebRTC-based Contact Center Client Solution

Voice4Net is introducing RTC Client, a new contact-center solution based on the WebRTC (Web real-time communications) protocol, enabling businesses to establish what the company says is a customized and easy-to-deploy agent desktop.

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