virtual contact center


8×8 Upgrades Virtual Call Center Platform

8×8 says VCC 8.1 establishes direct, knowledgeable relationships between contact center agents and customers during every step of the buying cycle and throughout the life of the customer.

8×8, Zendesk Partner on Cloud Contact Center Solution

8×8 has partnered with Zendesk to develop a bundled cloud solution that tightly weaves the functionality of both applications to improve the responsiveness, efficiency and management of contact centers.

O Say, Can UC in a Tough U.S. Economy

During these challenging times companies focus more attention on retaining and increasing the sales activities of current customers. In addition, they rank new solutions that improve profit, market and competitive positions with a high priority. This means customer relationship management systems based on unified communications architectures can jump to the top of the list. UC-based […]

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