vendors

 

The Ultimate Handoff in Getting Cloud-Ready

Many agree that success with virtualization and other application-integration, professional-services projects paves the way toward solution providers building a successful cloud practice.

TBI Preps for Half Marathon in Las Vegas

The master agency is hosting a neutral, supportive environment where telecom agents, vendors, end-users and others may complete the event together.

Ask Steve

What do SMBs Want? Ask Yankee Group analyst Steve Hilton. Send your questions to asksteve@yankeegroup.com. Please include your name, city, state and a phone number. Only first names and locations will be published. With apologies to the hip-hop trio Salt-N-Pepa, lets talk about debt, baby. On that lyrical note, this month in Ask Steve we […]

First Contact

First Contact Vendors have addressed a number of contact center functions with an eye toward achieving first-contact resolution. Handling customer requests completely during the initial contact is every contact center managers goal.

VAR Resources Reaches Milestone of 15,000 Customers

VAR Resources Inc. said Monday it has reached 15,000 customers. The company, which was founded more than 17 years ago, said it has grown in providing financial solutions to the information technology sales channel. With a consultative approach to financial services, VAR Resources is able to approve more than 90 percent of all SMB transactions, […]

Livin Off the Edge: Mike Mudd

Mike Mudd, president and founder of satellite reseller Broad Sky Networks, has proved that the heavens are a great host not only to telecommunications equipment, but to telecommunications executives as well. When PHONE+ asked Mike about any special talents he possessed, he answered simply, Im dumb enough to run off of a mountain attached to […]

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