AI and the Contact Center: Understanding Opportunities and Challenges
AI is getting closer to going mainstream in contact centers. Plan carefully and consider the CX.
AI is getting closer to going mainstream in contact centers. Plan carefully and consider the CX.
This channel new services roundup includes new offerings from Avaya, Zang, CenturyLink, HPE, SonicWall, Unify, Nitel, Amazon, Masergy, EarthLink, Broadvoice, Nimble Storage and Toshiba Telecom.
Unify says Circuit Meeting Room combines the value of video conferencing with the power of social collaboration for more effective and productive meetings.
This new products and services roundup for the channel includes those from Dell Boomi, HP Inc., Unify, Druva, BroadSoft, StorageCraft, SolarWinds, Whoa.com, EventTracker, Kaseya and CoreDial.
The new release of OpenScape 4000 delivers new hardware to provide greater deployment flexibility and efficiency, tighter workflow integration to support mobile and vertical market solutions, Unify said.
Unify has introduced a pay-as-you-go element to its unified communications solutions that it says will add recurring revenue for partners.
Blake Wetzel (a member of Channel Partners’ Circle of Excellence) vacated CenturyLink’s channel chief position to take a similar one at Rackspace.
NTS Direct is a full service provider of marketing, engineering, and technical support for enterprise collaboration and communications solutions.
Jon Pritchard previously was Unify’s executive vice president of channels, responsible for all indirect channel activities.
The new phones are integrated with collaboration software to meet the demands of companies navigating workplace digital transformation.
.@Avaya hires @Gartner_inc analyst as first CMO. #UCaaS dlvr.it/RNjBdg
January 25 2020 @ 00:50:32 UTC
.@CenturyLink and @FrontierCorp fall short of federal #broadband deployment deadline. dlvr.it/RNjB2y
January 25 2020 @ 00:43:32 UTC
.@Star2Star channel execs talk new partners strategies in this Q&A. dlvr.it/RNhnm0
January 24 2020 @ 21:30:32 UTC
.@Telarus, @CatoNetworks and @PolyCompany make our weekly roundup. dlvr.it/RNhWpS
January 24 2020 @ 19:41:03 UTC
You've only got another week to nominate deserving women, so get crackin'. @gocloudgirls @AllianceOfCW dlvr.it/RNhWn3
January 24 2020 @ 19:41:03 UTC
#Frontier could file for #chapter11 bankruptcy in March under massive debt. #telecom dlvr.it/RNchxm
January 23 2020 @ 18:10:32 UTC
.@SerenovaShine #channelchief heads to master agent channel with new role at @telarus. #contactcenter dlvr.it/RNcPBb
January 23 2020 @ 16:36:02 UTC
.@FireMon selects @WestconComstor vet to lead global channel. #cybersecurity dlvr.it/RNYvkZ
January 22 2020 @ 23:51:02 UTC
