AI and the Contact Center: Understanding Opportunities and Challenges
AI is getting closer to going mainstream in contact centers. Plan carefully and consider the CX.
AI is getting closer to going mainstream in contact centers. Plan carefully and consider the CX.
This channel new services roundup includes new offerings from Avaya, Zang, CenturyLink, HPE, SonicWall, Unify, Nitel, Amazon, Masergy, EarthLink, Broadvoice, Nimble Storage and Toshiba Telecom.
Unify says Circuit Meeting Room combines the value of video conferencing with the power of social collaboration for more effective and productive meetings.
This new products and services roundup for the channel includes those from Dell Boomi, HP Inc., Unify, Druva, BroadSoft, StorageCraft, SolarWinds, Whoa.com, EventTracker, Kaseya and CoreDial.
The new release of OpenScape 4000 delivers new hardware to provide greater deployment flexibility and efficiency, tighter workflow integration to support mobile and vertical market solutions, Unify said.
Unify has introduced a pay-as-you-go element to its unified communications solutions that it says will add recurring revenue for partners.
Blake Wetzel (a member of Channel Partners’ Circle of Excellence) vacated CenturyLink’s channel chief position to take a similar one at Rackspace.
NTS Direct is a full service provider of marketing, engineering, and technical support for enterprise collaboration and communications solutions.
Jon Pritchard previously was Unify’s executive vice president of channels, responsible for all indirect channel activities.
The new phones are integrated with collaboration software to meet the demands of companies navigating workplace digital transformation.
.@dws2019’s Nathan Marke talk about his keynote on telecoms and the digital experience ahead of #EvolutionEU. dlvr.it/RKgyQ6
December 04 2019 @ 22:19:32 UTC
.@FrontierCorp is getting a new CEO. dlvr.it/RKgkKq
December 04 2019 @ 20:49:32 UTC
Good stuff from @Vonage on its rebrand, #UCaaS and #EvolutionEU. dlvr.it/RKgNPB
December 04 2019 @ 18:44:32 UTC
RT @ChannelFutures: Upcoming webinar: @TPxComm’s Jared Martin talks about bridging the gap between #telco agents and #MSPs. https://t.co/Js…
December 03 2019 @ 23:51:23 UTC
.@gooddata, @NTTDATAServices team up around #industrialIoT. dlvr.it/RKcPfy
December 03 2019 @ 22:19:32 UTC
Last edition of #peopleonthemove for 2019! @Nextiva @WindstreamBiz @Talkdesk @anexinet @Telarus @AllianceOfCW dlvr.it/RKcLCG
December 03 2019 @ 21:50:32 UTC
.@TMobile will flip the #5G switch on Friday. dlvr.it/RKY249
December 02 2019 @ 23:17:32 UTC
.@VZBizMarkets @RingCentral @Telarus @LogMeIn and more looking great in the #EvolutionEU expo hall! @Channel_Expo dlvr.it/RKXvfm
December 02 2019 @ 22:20:33 UTC
