UCN

 

UCN Changes Name to inContact

UCN Inc. (UCNN), a provider of on-demand contact center software for intelligent contact routing and agent improvement, has received shareholder approval to change the company name from UCN Inc. to inContact Inc. This change will go into effect Jan. 1. The decision was announced yesterday at the annual inContact customer user conference (ICUC) in Park City, […]

Boost Contact Center Sales, Focus on Customer Satisfaction

Contact centers — whether hosted, premises-based or hybrid — are hot tamales these days despite an economic slowdown. At the heart of this sustained demand lies the need for companies to shore up their bread and butter customers. Accordingly, the customer experience is moving front and center for businesses, opening the door for agents and […]

Ask Steve: Can SMBs Benefit from Hosted Contact Center Solutions?

What Do SMBs Want? Ask Yankee Group analyst Steve Hilton. Send your questions to asksteve@yankeegroup.com. Please include your name, city, state and a phone number. Only first names and locations will be published.  “Hello, Ms. Reynolds. This is Steve from Fabricated Plastics. Were calling to see if your recent order with us was on time […]

Higher Calling

The beauty of hosted call center technology is deceptively simple: In a world with a high commoditization of network services, the hosted contact center lets agents and VArs move up the value chain, reduce attrition and become resources that customers ask to address real business needs. For businesses, it provides an opportunity to leverage the […]

MetTel Integrates With UCN, Sells inContact Application Services

UCN Inc. on Tuesday announced a partnership with MetTel Inc. (Metropolitan Telecommunications), in which the two companies will interconnect their respective networks, enabling MetTel to sell UCNs inContact application services to its customer base. MetTel customers will gain access to network-based contact-handling capabilities that improve customer contact quality and rep productivity, without the associated costs […]

All for One

IF YOU SAID A TELECOM AGENT was like a man without a country, that would have been true a decade ago. There was no professional association and no networking event for up-and-coming indirect sales organizations. That began to change in 1997 when a group of agents got together to discuss the need for such a […]

UCN Helps Realty Offices Connect

UCN Inc. (Booth 809), announces Seaside Vacations of North Carolina has implemented the UCN inContact call-handling suite of applications to unify its four business offices. Seaside Vacations, founded in 1990 and headquartered in Kitty Hawk, N.C., operates four realty offices in North Carolina, managing more than 324 vacation homes in the Outer Banks area. Prior […]

UCN Helps USTAW Reduce Hang-Ups

UCN Inc. (Booth 809), whose agents provide on-demand contact-handling software and business telecommunication services delivered over the companys VoIP network, says US Truck Accessories Warehouse LLC (USTAW), a Virginia-based, online business selling after-market truck accessories, has implemented the UCN inContact call-handling line to handle all inbound customer service calls. US Truck Accessories Warehouse, founded in […]

News Briefs

Master agency X4 Communications has chosen Logicware’s i400 enterprise management extranet solution to assist in running its operations. X4 says the i400 will provide its agents support tools including opportunity, quote, order processing and customer service, in a Web-based branded agent portal. The i400 back-office fulfillment tools will be integrated with the agent portal, allowing […]

Arizona ISP Selects UCN to Support Centralized Call Center

UCN Inc. (Booth 511), says Simple.Net Inc., an Arizona-based ISP provider, has selected the inContact product for its call center reporting tools and ACD features. Simple.Net chose inContact over updating an aging PBX system. The key benefit is the scalability of inContact, says James Jennings, Simple.Nets director of operations. We will save thousands of dollars […]

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