tutorials

 

TECHtionary Now Offers More Than 3,000 Tutorials

TECHtionary said last week it has topped 3,000 animated tutorials to help service providers educate themselves and their customers. TECHtionary.com provides custom media tools for onsite, online, podcast, blogs, webseminar and iPod/iPhone formats for sales, technical, support and customer education. Courses include Communications Technology Manager, Wireless Technology Manager, VoIP-SIP Business Executive Channel Partner Training, SIP […]

Voda One Training to Educate Resellers on VoIP for the SMBs

Westcon Group Inc. announced that its Voda One business practice is hosting a new road show series dedicated to helping its resellers find success in the small business market. The training is focused on Avaya Quick Edition, Avayas VoIP platform targeted at small businesses and enterprise branches. Westcon Group vendors supporting this solution and participating […]

Ask Steve

What do SMBs Want? Ask Yankee Group analyst Steve Hilton. Send your questions to asksteve@yankeegroup.com. Please include your name, city, state and a phone number. Only first names and locations will be published. With apologies to the hip-hop trio Salt-N-Pepa, lets talk about debt, baby. On that lyrical note, this month in Ask Steve we […]

Steps to Strategic Mobility

Though enterprise mobility is still in its adolescence, the business benefits of extending information and applications to mobile workers already are apparent. Payback comes in many forms, including higher productivity, increased sales, heightened customer satisfaction, and increased talent retention. In fact, according to Gartner Inc., workers who arent mobile are quickly becoming the minority, with […]

Making Money in Wireless

The communications world is beginning to revolve around the wireless handset. That migration represents a significant opportunity for channel partners provided they are willing to make some adaptations to their business model. Fortunately, for business-to-business dealers, the investment to get into wireless is relatively low. They already have feet on the street and they dont […]

Ask Steve

Answers to Your Questions About SMBs Ask Yankee Group analyst Steve Hilton. Send your questions to asksteve@yankeegroup.com. Please include your name, city, state and a phone number. Only first names and locations will be published. This month, I am going to look at leading and lagging small and medium businesses (SMBs) in the VoIP world […]

Lead Users to the Wireless Promised Land

Best-in-class organizations have two times less staff than other organizations to manage the wireless device lifecycle, according to a recent study by Aberdeen Group. The research firm says the discrepancy is because those companies have well-documented wireless policies to ensure accountability and compliance. Could it be that they also have access to better resources such […]

NACTEL, Pace Offer Wireless Networking Training

The National Coalition for Telecommunications Education and Learning and Pace University have launched a new wireless networking curriculum for the industry. This curriculum prepares students in the fundamentals of wireless networking, including set-up, maintenance and troubleshooting. Students take three courses: an introductory course, a course that covers current techniques, and one that deals specifically with […]

Get With the Program

If youve been selling in the channel for five or more years, you are likely to be an indirect sales partner who has focused historically on selling landline networks. You might have a few of your own direct carrier contracts and a few through a master agent or two. Most likely, you rely on the […]

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