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Table of Contents

  Vol 21, No. 9 September 2007   SHOP TALK SUNROCKET CRASHES TMC GIVES AGENTS CUSTOMERS SPECIAL TREATMENT VOCIO TAILORS TEM FOR SMBS INTELLIVERSE CUTS CHANNEL STAFF NEWS BRIEFS PORTFOLIO HIGHER CALLING Hosted contact center solutions help agents move up the VoIP value chain. GIGABIT GOLD How agents can profit from the big bandwidth boom by […]

TMC Gives Agents Customers Special Treatment

TMC Communications believes in playing favorites and its working. Back in January 2006, TMC launched a Premier Services Program to provide an enhanced service level to its larger billers in order to help its agents maintain and retain these valued customers. Since introducing the program, customer retention has improved and attrition has decreased by 34.8 […]

CIMCO Names Chief Marketing Officer

CIMCO Communications Inc. has named Mary Rodino chief marketing officer. She will oversee the marketing and sales departments and will be responsible for the development and execution of the companys strategies in those areas, including sales management and operations, marketing, advertising and brand management. Rodino most recently held the position of chief sales officer with […]

Round Table

ON THE SUPREME COURTS RULING TO UPHOLD THE FCCS TREATMENT OF CABLE MODEM SERVICE, DEALING A VICTORY TO THE CABLE INDUSTRY AND REGIONAL PHONE COMPANIES SEEKING DEREGULATION OF THEIR DSL NETWORKS. This decision provides much-needed regulatory clarity and a framework for broadband that can be applied to all providers.We can now move forward quickly to […]

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