touchpoint

 

Alltel Wireless Deploys Arantech Customer Experience Management Service

Arantech announced at CTIA Wireless 2007 this week that Alltel Wireless is the first mobile operator to deploy the Ireland-based companys touchpoint customer experience management (CEM) software in a U.S. wireless network. The Arantech platform provides Alltel with enhanced insight into the service quality of each subscriber, enabling the company to quickly identify, resolve, prevent […]

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