tools

 

Qwest Control Available to Wholesale Customers

Qwest Communications International Inc. said Thursday its Web-based self-service management tool Qwest Control is now available to wholesale customers. The tool allows wholesale customers to generate service summary reports and access network information on a daily basis. Customers who previously had access to Remote Control, another Web-based self-service and management tool, will have access to […]

A Winning Proposition

THE SALES CYCLE IS ALMOST a gauntlet: Between working hard prospecting for new business and finally getting the order, theres a long road fraught with any number of pitfalls. And maybe the most intimidating hurdle is the proposal. Fortunately, more automated and user-friendly tools are coming to the table to help channel partners do their […]

Nortel Expands SMB Portfolio, Tools for Channel Partners

Nortel announced the addition of two new data products to its SMB portfolio, as well as enhancements to existing SMB solutions. Nortel’s new SMB products and enhancements include: Business Ethernet Switch 200 and Business Ethernet Switch 50 portfolios, Business Communications Manager 50 (BCM50) Release 2 and enhancements to the Digital Mobility portfolio. Nortel says its […]

Hostopia Launches Web Site Design Service

Hostopia Inc. said Thursday it is launching a Web site design service to be marketed under a new division, Website Experts. Website Experts will design and deliver Web sites for SMBs, combining template designs, custom development, database applications, Flash and other online applications. The new entity will sell services through Hostopias indirect channel. Combining workflow […]

New Global Telecom Launches Network Performance Platform

New Global Telecom (NGT), today announced the launch of a Network Performance Platform, a quality-control initiative for its 6DegreesIP wholesale hosted and trunk-based VoIP service. “We’re bringing a new level of business-class services to our customers,” said John Guillaume, senior vice president of product and marketing at NGT. “This includes standardizing service delivery, network configurations […]

Westcon Launches ConvergencePoint SMB for Resellers

Westcon Group Inc. has announced the launch of ConvergencePoint SMB at its Westcon division. The program provides SMB-oriented resellers with a single environment in which to access a line card of targeted convergence and security solutions, along with sales and lead-generation tools. All program products are interoperable with Nortel Networks Ltd.’s Business Communications Manager (BCM) […]

Call Center Solutions

Witness Systems Makes an Impact Click to Enlarge Software-maker Witness Systems Inc. has introduced Impact 360, technology designed to help call centers access information such as recorded interactions faster than ever. The platform allows users to capture, analyze and act on information concerning workforce performance, customer interactions and customer service processes. Its framework relies on […]

WIP Launches WIPConnector Networking Resource

The Wireless Industry Partnership (WIP) launched this week a networking resource designed to help those throughout the wireless industry value chain find the right contacts, companies and resources to advance their businesses. WIP’s three key focuses are linking networking developers to developer programs, connecting venture capital to wireless innovation and helping businesses with their business […]

Oreon Enhances nCompass

Oreon Inc. (Booth 109), a Kalamazoo, Mich.-based telecom consulting and software development firm, announced the release of the next generation of Oreon nCompass Wireless Management software. Oreons strategic partners now have access to the nCompass Partner Service Portal designed specifically for management of their clients accounts which includes creating new accounts, maintaining users of the […]

TBI Unveils TBI TECH-Tools

Telecom Brokerage Inc. has launched TBI TECH-tools, a Web-based educational series for agents. The company said the tools provide salespeople with instant, online answers to technical questions. Our product line continues to expand more rapidly than ever, as voice over IP, Ethernet over copper, storage, Web conferencing and other emerging technologies are becoming more widely […]

The ID is: 75803