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Tadiran Announces Incentive Program for Reseller Channel

Tadiran Telecom, a global IP business telephone and communications solutions provider, on Friday announced a new loyalty incentive program, Accelerate for Success, designed to reward top-performing reseller partners. The program is geared toward driving Tadiran’s growing base of resellers to improve profitability, enhance margins and increase their sales of Tadiran’s products. The Accelerate for Success […]

TalkSwitch: The right move for MaidPro

THE CHALLENGE With more than 80 franchise and office locations across the United States, Boston-based MaidPro has become one of the most successful home cleaning businesses around. The company holds to a clear vision: provide high-quality, reliable service, and the customers will keep coming back. As franchise locations opened across the United States, the company […]

First Contact

Solutions for the contact center beat out hot technologies such as mobility, unified messaging and multimedia collaboration as vendors’ top new applications in 2006, according to analyst firm TelecomTactics. Vendors have addressed a number of contact center functions with an eye toward achieving first-contact resolution. Handling customer requests completely during the initial contact is every […]

i2c Announces Release of Sales Channel Pro and Sales Channel Matrix

i2c inc., a provider of transaction processing and stored value card management solutions, has announced the addition of Sales Channel Pro and Sales Channel Matrix to its Managed Card Progams (MCP) processing platform. MCPs sales channel modules provide flexible tools to define complete commission structures for each card program when managing multitiered sales channels and […]

CRM II: This Time It’s Personal

IN A WORLD WHERE CONVERGING SERVICES and networks threaten to overwhelm the OSS systems and the marketing engines of resellers everywhere, one technology has been there to quash the enemies of customer satisfaction: customer relationship management. The latest sequel in the CRM saga finds the technology taking a deep analytical dive into customer behavior, in […]

LiteScape Releases OnCast Communications Client

LiteScape Technologies Inc. has released the OnCast Communications Client, an open source desktop application that unifies access to business applications and data sources with IP-based communications systems. The company also introduced the LiteScape Developer Network for ISVs, systems integrators and end users that provide tools, documentation and support for applications leveraging the OnCast Communications Client. […]

AITech Upgrades Network Performance Monitoring System

AITech (Advanced Integrated Technologies Inc., Booth 132), a provider of wholesale and retail hosted PBX- and line-replacement solutions, announced upgrades to its hosted PBX support and monitoring system. AITechs monitoring and troubleshooting capabilities provide per-call performance measurements and rapid response troubleshooting tools. Integrated Mean Opinion Scoring (MOS ) provides simultaneous LAN and WAN visibility of […]

McGraw Touts Growing Profit-Sharing Program, Offers Reward

McGraw Communications (Booths 225-227) has reported its Profit Sharing Program (PSP) picked up momentum during 2006 with many committed partners on board. PSP is designed to help qualified partners gain equity in their customer bases and share in a larger portion of profits, the company said. McGraw said its PSP partner compensation and value is […]

AITech Upgrades Network Performance Monitoring System

AITech (Advanced Integrated Technologies Inc., Booth 132), a provider of wholesale and retail hosted PBX- and line-replacement solutions, announced upgrades to its hosted PBX support and monitoring system. AITechs monitoring and troubleshooting capabilities provide per-call performance measurements and rapid response troubleshooting tools. Integrated Mean Opinion Scoring (MOS ) provides simultaneous LAN and WAN visibility of […]

IP Telesis Announces Partner Agreements With ONS Communications, MyVoIPFon

IP Telesis (Booths 306-308), a wholesale provider of privatelabeled hosted VoIP services, announced it has signed channel partner agreements with ONS Communications and MyVoIPFon. Mike Hinton, president of ONS Communications, said the company chose IP Telesis because of flexible differentiation options. IP Telesis demonstrated to us how we can differentiate ourselves and our service offerings […]

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