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VoIP Inc. Selects CT ADE to Power Its Verification Service

Voice solutions provider Envox Worldwide has announced that its IVR development tool Envox CT ADE has been selected by VoIP Inc. to power its VoiceOne Enhanced 911 Verification Service. VoIPs VoiceOne Enhanced 911 service is an FCC-compliant, self-service IVR solution that ensures information accuracy for VoIP-based 911 calls. By calling 555-9191, subscribers can hear the […]

RADCOM Debuts R70 Tool

RADCOM Ltd. at TeleManagement World on Tuesday unveiled its R70 Probe, a monitoring and analysis tool for next-generation network infrastructures and services. The probe was designed for ILECs and cable and cellular operators restructuring their networks so they can offer next-generation services. Powered by Gear Set, RADCOMs proprietary processing engine, the LINUX-based R70 enables data […]

Marigold Technologies Develops Online CO Lookup Tool

Marigold Technologies LLC, a provider of direct marketing mailing lists, has developed the Central Office Lookup Tool for telecommunications providers. The free online service helps marketing personnel promote services to customers and prospects within geographic reach of any central office. It contains information about households and businesses served by specific central offices. Information in the […]

AirMagnet Unveils Vo-WLAN Analysis Tool

AirMagnet Inc. has unveiled the AirMagnet Vo-Fi Analyzer, a voice-over-WLAN analysis tool. VoWLAN requires a reliable, predictable network and is more susceptible than regular data traffic to issues such as jitter and packet loss. VoWLAN problems can be caused by different sources, including the handset, wired or wireless network, QoS settings or call manager. AirMagnet’s […]

Aperto, EDX Partner to Offer WiMAX Network Planning Solutions

Aperto Networks, which develops WiMAX base stations and subscriber units, announced today a marketing relationship with EDX Wireless LLC to offer a network planning tool to WiMAX service providers to help them design, deploy and optimize their WiMAX networks. EDX Wireless’ planning tool, EDX SignalPro, is a software package with specialized modules and customizable features […]

Coastal Technologies Upgrades OSS Connect, Adds Order Flow

Coastal Technologies Group (Booth 1314) announced a major upgrade to its automated service order delivery tool, OSS Connect, as well as the addition and integration of Order Flow, a new business workflow tool. OSS Connect Version 3.1 is 90 percent different than previous versions of the software, which first was launched about a year ago, […]

Broadview Networks Launches Tier 1 Care Dashboard

Channel Partners show sponsor Broadview Networks (Booth 701) has launched a new Web-based diagnostic tool to give its first-tier customer care representatives and Agent Resolution Managers the ability to resolve 30 percent more issues on customers first calls. The dashboard provides care representatives with more information and the ability to troubleshoot upfront, which means fewer […]

Meetings Costing Too Much Green?

Genesys Conferencing (Booth 523) has launched a free tool that tallies up the savings a company can achieve by using Web conferencing, including the positive effect of conferencing on global greenhouse gas emissions. Most companies dont think about the environmental impact their traveling workforces make, said the company, including the emission of tons of carbon […]

AireSpring Releases Instant Proposal-Generation Tool for Agents

AireSpring (Booths 307-309) has introduced the Instant Advantage Proposal Generator. The tool is designed to help agents recommend the best choices at the most aggressive rates, and get them in front of the client before the competition is finished doing paperwork, said the company. AireSprings Instant Advantage Proposal Generator automatically includes seven major national network […]

Epic Software Unveils Next-Gen Web-based Enterprise CRM

Epic Software (Booth 818) has introduced a Web-based enterprise CRM software and professional services combination tool that gives telecom agents and their customers an unparalleled ability to track and manage their telecommunication inventory, services, contracts, invoices and users company-wide in a secure hosted environment. The CRM tool has three distinctive levels: administrator functionalities, agent functions […]

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