things

 

The Best Things for Agents Arent Free

Conferencing is a lucrative market, but its hard to sell something that someone else is giving away. Legal challenges to free conferencing services could present a new opportunity for agents to sell paid conferencing services to small businesses and nonprofits. In the session, Free Conferencing Meltdown, Brad Dupee, founder of Copper Conferencing, and Greg Plum, […]

Not Necessarily the News

Calling All Good Samaritans Steve Largent congratulates VITA Honoree Clay Moore. Thirteen-year-old Clay Moore, of Parrish, Fla., managed to escape the hands of a child abductor who took him at gunpoint into a wooded area. Once free, Moore walked until he found a farmer with a cell phone who called for help. Moore was one […]

COMPTEL: What now?

By Peter Radizeski, RAD-INFO Well, COMPTEL is searching for a new President and CEO. Earl Comstock’s resignation as CEO on May 30 should be marked as the end of the regulatory fight for COMPTEL. As one CLEC legal guy stated, “Millions of dollars and hundreds of lawyers have not worked.” The next phase for COMPTEL […]

Arunas Chesonis

THEN: At the beginning of 1987, Arunas Chesonis was the systems engineering manager at Rochester Telephone with responsibility for their 52 central office switches. We were about halfway through converting the network to 5ESS from older analog switches, he says. My boss, Tan Ganatra, had just left to go to a company called ACC to […]

COMPTEL CEO: Competitors Must Work on Offensive, Not Defensive, Game

The honeymoon period is over for the new head of the countrys competitive telecommunications industry. Earl Comstock, who was named president and CEO of COMPTEL in June 2005, wants to set a new tone for the organization during his second year as its leader. Rather than just playing defense and going into the next round […]

Whats Your Target?

EVERY TELECOM SERVICE provider wants to make sales and it should come as no surprise that salespeople are a critical part of the process of helping customers make purchase decisions. But it doesnt occur to many telecom companies that their sales forces would be more effective if they had goals. Goals give sales associates a […]

Meet Expert Educator Marlo Sneddon

  If you want to speak at an upcoming show, Im the one you talk to! This falls show in Washington, D.C. will be my fifth stint coordinating the Channel Partners show. For those of you who dont know me, Im the education coordinator for the show. I book speakers and coordinate the on-site details […]

Transient FCC Makes Job Tough for Martin

Federal Communications Commission Chairman Kevin Martin may face an uphill road implementing telecommunications policies during the rest of the year as he wrestles with major issues without a Republican majority.

The Letter

It has been almost six years since I was responsible for our corporate data network, and three years since I was last involved in telecom. To be expected, the landscape of this industry has changed and right now, as the new Group Publisher for PHONE+, I feel like a newcomer. Luckily enough, the underlying principals […]

Can the Pygmalion Effect Boost Your Sales?

The Pygmalion Effect comes from Greek mythology. Pygmalion, the King of Cyprus, carved an ivory statue of the ideal woman and named her Galatea. He had high expectations for his creation. Through his own will and help from the goddess Venus, Pygmalion brought Galatea to life. Fast-forward to 1968 and a classic study that showed […]

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