As carriers continue to differentiate on customer service while feeling pressured to reduce opex, driving efficiency wherever possible in the call centers has become a critical issue - as has driving new revenue through this unique channel. New technologies are tackling the triple goals of efficiency, customer retention and new sales with approaches that put customers […]

Telution, Microsoft Integrate Technologies

Telution Inc. said today at Billing & OSS World it has successfully integrated its COMX Order Management software with the Microsoft Customer Care Framework (CCF). The company says the combined solution will provide cable and telecommunications clients a more advanced approach to order handling and customer interaction management associated with complex services bundles, including IP-based […]

News Briefs

ATI, a carrier that works with master agents, has been selected by Inc. Magazine as company No. 41 on its Inc. 500 list. ATI came in No. 5 for the telecom sector and No. 2 in Orange County, Calif. Inc. Magazine’s annual list ranks America’s 500 fastest growing privately held companies. ATI executives say the […]

Telution Announces New IP Service Ordering Capabilities

Telution Inc. unveiled a newly developed component of its COMX operations software product today on the show floor at CompTel/ASCENT in Orlando, Florida. The COMX NextGen IP Portal is a solution developed to support the ordering, provisioning, and sales management of IP-based services that will assist CLECs looking to augment their service offerings with IP-based […]

Converting Customers to EBPP – Part II – Getting Down to Business

Editor’s Note: This, the second of two articles, addresses migrating consumers to electronic bill payment and presentment. See the PHONE+ September issue to read more about converting consumers to EBPP. E-billing, although not quite the norm, is catching on in the consumer market. Adoption can be attributed, in part, to subscribers growing accustomed to online […]

Telution Unveils Support for VoIP

Telution Inc. reveals full support for voice over IP at Billing and OSS World 2004. Z-Tel Communications was announced as a customer, which is using Telutions COMX OSS product to back its VoIP service rollout. Telution has enhanced modular order handling, service control, service assurance, revenue management and customizable business reporting within COMX to manage […]

Telution Announces New Product Functionality

Telution’s (Booth 306) COMX Release 3.6 focuses on streamlining service providers processes for delivering voice and data service bundles to small and medium- sized businesses. The COMX Next Generation Network architecture fully enables a service provider to sell, order, provision and bill for service bundles constructed from traditional network elements (such as last-mile special access […]


Posted: 12/2003 INTEC RELEASES LATEST VERSION OF INTERCONNECT OPTIMIZED ROUTING Intec Telecom Systems, an OSS provider, is releasing the latest version of its InterconnecT Optimized Routing (OR). InterconnecT OR optimizes an operators margins through tighter control of costs and revenue when trading international traffic minutes, says the company. InterconnecT OR is fully integrated with Intecs […]

Are You Leaving Money on the Table?

Posted: 10/2003 Are You Leaving Money on the Table? By John Konczal and Mike Devine Today, revenue assurance most often is considered a set of processes that monitor the multiple operational functions that can cause revenue leakage for example, reconciling service usage generated by the network with that which actually is billed to end-customers. Many […]

Drill Down

Posted: 9/2003 Drill Down Driving Enterprise E-Billing Adoption By Khali Henderson Electronic bill presentment and payment (EBPP) represents an invoicing nirvana for service providers seeking to reduce costs of printing and postage of thousands of monthly customer bills. For service providers serving commercial customers the benefits are compounded, because many statements of CDRs and management […]

The ID is: 70549