Aspect Upgrades UC for Contact Center

Aspect Software Inc. announced Tuesday the general availability of enhancements to its UC applications for the contact center, including new instant messaging capabilities, expanded presence functionality, and increased integration with the Tellme on-demand voice portal. The new features, available with the Aspect Unified IP 6.6.1 platform, augment the company’s UC applications for the contact center, […]

NEC, Tellme Debut Joint On-Demand Voice Services

NEC Unified Solutions Inc. and Tellme, a Microsoft subsidiary, announced an agreement to offer on-demand, customizable enterprise-class voice services. Through the agreement, NEC will offer voice application services running on the Tellme platform. “As mission-critical as they are, customer contact centers pose an expensive and complex challenge for large enterprises,” said Bob Crissman, general manager […]

The ID is: 78886