technology

 

Once Upon a Patent

Posted: 08/1998 Once Upon a Patent By Jennifer Knapp In early May, Aerotel U.S.A. Inc., a wholly owned subsidiary of Holon, Israel-based Aerotel Ltd., announced it had concluded a patent license agreement with AT&T Corp. "relating to prepaid calling card products and services." The details of the agreement were not released, but it was touted […]

What is Web-based Customer Care?

Posted: 05/1998 Cyber Care Web-Enabled Call Centers Could Cut Costs, Improve Service for Telephone Companies By Khali Henderson Tel-Save’s high-profile 9-cents per-minute long distance offering through America Online has been an ideal and dramatic example of the value of using the Internet to acquire customers and bill them in a low-cost and high-tech way. Once […]

Elcotel Readies for New Millennium

Posted: 04/1998 Elcotel Readies for New Millennium By Bob Titsch JR. With revenues plummeting and its stock hovering around 13 cents a share, Elcotel Inc. (NASDAQ:ECTL) was in considerable financial distress in 1991. The business was burdened with debt, struggling to keep the support of suppliers and lendors, and in default to its major creditors. […]

Diversify or Die

Posted: 03/1998 By Peter Meade As more and more callers use calling cards or collect calls to "dial around" operator-assisted calls, operator service providers (OSPs) are faced with finding new strategies and directions for maintaining their business. The result of dial around has caused the operator services market to decline or flatten–depending on who’s talking–for […]

Service–The Simple Answer

Posted: 02/1998 By Jennifer Knapp What are smart cards? Who benefits from the technology and where is the money to be made? These are the questions more easily answered than the question, Why smart cards? Service–The Simple Answer Smart cards, credit card-shaped data carriers with thumbnail-sized central processing units, memory and storage, have teamed up […]

Service–The Simple Answer

Posted: 01/1998 By Jennifer Knapp What are smart cards? Who benefits from the technology and where is the money to be made? These are the questions more easily answered than the question, Why smart cards? Service–The Simple Answer Smart cards, credit card-shaped data carriers with thumbnail-sized central processing units, memory and storage, have teamed up […]

Payphone Hardware Providers Face

Posted: 12/1997 Payphone Hardware Providers Face Uncertainty with New Products and Optimism By Debera Bell-Beam Payphone hardware providers for the most part are looking forward to next year with new products, new marketing campaigns and a new year’s optimism, but this year certainly has brought with it some mixed blessings. Payphone compensation issues have both […]

Tales of Ulysses

Posted: 12/1997 Tales of Ulysses CGX Expands its Embrace from Operator Services to the Internet with a Reach that Spans Ten Years, Several Continents and Some New Technology By Peter Meade When Ulysses G. Auger II joined the family business in June 1972, he was thinking more about room service than phone service. Auger Enterprises, […]

People on the Move

Posted: 11/1997 People on the Move Wireless Inc. appointed Donald MacLeod Vice President of its recently opened Asia/Pacific Sector Headquarters. MacLeod will establish the Wireless Inc. headquarters in Singapore to deliver wireless products and services throughout Asia. Fred Mercado has joined TresCom International Communications as Vice President of Network Operations. Mercado will be responsible for […]

People on the Move

Posted: 10/1997 People on the Move UniDial Communications announced that Roy Wilkens has been elected to its board of directors. Wilkens joined the The Williams Companies in 1977 where he most recently served as president and CEO of WorldCom. James Smith, former president of the Competitive Telecommunications Association (CompTel), has joined Dallas-based Excel Communications as […]

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