Key Advancements in Call Centers

CarrierSales, Numonix, ScanSource, Afiniti and others recently have announced new offerings aimed at reducing wait times, better pairing of callers and agents, and improving agent productivity.

Get These 12 Tech Gifts for Your Colleagues

Featured in this tech gift showcase are the Google Pixel phone, Apple iWatch series 2, Amazon Echo/Google Home, Nintendo NES Classic Edition, Fitbit Alta Fitness Tracker, Kwikset Kevo, TP-Link Wi-Fi Range Extender, Belkin Boost Up Home and Wall Charger, Bose QuietComfort Noise Canceling In-Ear Headphones, Logitech MX Anywhere 2 Wireless Mobile Mouse, Dell Inspiron 11.6″ laptop and the Seagate Wireless Plus 1TB Portable Hard Drive.

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