technical

 

ASC Adds E-Mail Response Management to INSPIRATIONpro

ASC telecom AG, which makes technologies for contact centers, financial institutions and other entities, this week unveiled the addition of e-mail response management (ERM) to INSPIRATIONpro, its monitoring platform. ERM systems automate e-mail acknowledgements and responses to standard customer inquiries. This minimizes workloads while sending well-written and credible responses to customers, according to ASC. ERM […]

Interland to Adopt Web.com Name

Wholesale Web hosting company Interland Inc. next month will change its name to Web.com Inc. Interland in December bought Web.com, acquiring approximately 9,000 additional subscribers, and said yesterday its name change will help it align more closely with its core Web services business. The company will trade on the Nasdaq stock exchange under Web.coms ticker, […]

Yankee Group: Wholesale Buyers Look for Differentiation

When it comes to quality among wholesale service providers, Sprint Corp. and BellSouth Corp lead the pack, according to new research from Yankee Group. The firm polled more than 140 wholesale buyers, ranging from RBOCs and ILECs to IXCs, CLECs, resellers and integrators for its report, Yankee Group 2005 U.S. Wholesale Data Services Survey. Wholesale […]

Countdown to VoIP E911 Compliance

With compliance deadlines for the FCCs VoIP E911 Order and Further Notice of Proposed Rulemaking looming, lets take a look at the specific obligations it requires with respect to customer notification, technical compliance and compliance reporting. While some of the preliminary deadlines have passed, primary compliance with technical and reporting requirements must be completed by […]

Industry Pundits Share Vision of Next-Gen Convergence

A general session, The Global Vision and Promise of the Converged Next-Gen Network, organized by ATIS (Alliance for Telecommunication Industry Solutions), will feature the chief technology officers of several leading telecommunications companies in the United States. The panel includes Mark Wegleitner, senior vice president, technology and chief technology officer, Verizon; Chris Rice, executive vice president, […]

Carmel Opens First East Coast Office in Orlando

Carmel Solutions Inc. (CSI) Booth 225), a provider of a broad spectrum of back-office management solutions for telecom, has opened an East Coast office for its technical operations and sales. This is the first East Coast office the Oceanside, Calif., company has opened since it was founded in 1990. We are very pleased to expand […]

Digital Realty Buys Two Additional Properties

Digital Realty Trust Inc. has acquired two properties, one in Chicago and the other in Amsterdam, Netherlands. The technology real estate company bought Printers Square, the Chicagos South Loop neighborhood, for approximately $39.0 million. The property is an Internet gateway for the Midwest, containing technical facilities for a number of telecom network service providers and […]

AuBeta Adds VAN, Seeks Partners

AuBeta Networks (Booth 913), which sells WANs over a private network, says it has bolstered its technology with new elements it is calling its Value Added Network, or VAN. These elements centralize resources such as VPNs, remote management, process connectors, and so on, reducing costs, and improving availability, redundancy and performance, according to AuBeta. The […]

Expert Presents Post-Merger Strategies for Solutions Providers

SBC and AT&T. Verizon and MCI. Sprint and Nextel. These megamergers and others in the communications industry have put the spotlight on consolidation. Solutions providers can find out what it means to their businesses this week at The Fall 2005 Channel Partners Conference & Expo. In his address, Building for the Future, at 11-11:50 a.m., […]

Assess Clients Convergence-Readiness in 5 Steps

There is no doubt that IP telephony is going mainstream. Savvy business managers understand that merging voice and data networks into one integrated, converged network will reduce toll charges and make the network easier to manage, which will ultimately lower the companys total cost of ownership and deliver a promising return on investment. However, converging […]

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