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  Vol 21, No. 10 October 2007 SHOP TALK ON THE LEVEL: A Q&A WITH LEVEL 3S KEVIN OHARA AGENTS STEAMED OVER TRINSIC BANKRUPTCY FALLOUT ENTERPRISE MOBILE VOIP PARTNER PROGRAM DEBUTS NUVOX ROLLS OUT WHOLESALE SERVICES COLOTRAQ DEBUTS REFERRAL PROGRAM LAWSUIT HAS LITTLE IMPACT ON SHORETEL IPO NEWS BRIEFS PORTFOLIO WHY SELL WEB HOSTING? By adding […]

Round Table

On the America COMPETES Act, which, in part, reforms high-tech innovation policy The American economy is the envy of the world, and we need to keep it that way. Pres. George W. Bush [O]ur workforce must have the technical skills to make it advantageous for companies to keep their businesses here in the U.S. instead […]

Round Table

On the sudden demise of VoIP provider SunRocket Much of the blame for this mess is being heaped on the CEO, Lisa Hook. She struggled at AOL, but this is telecom, where you get to fail time and time again.Peter Radizeski, RAD-INFO president   The implosion of SunRocket is yet another sign that the VoIP […]

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  Vol 21, No. 9 September 2007   SHOP TALK SUNROCKET CRASHES TMC GIVES AGENTS CUSTOMERS SPECIAL TREATMENT VOCIO TAILORS TEM FOR SMBS INTELLIVERSE CUTS CHANNEL STAFF NEWS BRIEFS PORTFOLIO HIGHER CALLING Hosted contact center solutions help agents move up the VoIP value chain. GIGABIT GOLD How agents can profit from the big bandwidth boom by […]

Round Table

On the FCCs recent order requiring VoIP services and devices to include access for subscribers with disabilities This accessibility is critical in order to promote the independence of persons with disabilities, participation in our society, and critical access in emergency situations.Jonathan Adelstein, Democratic FCC commissioner We continue to evaluate the remaining obligations including: numbering (access […]

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  Vol 21, No. 8 August 2007   SHOP TALK EMBARQING ON THE CHANNEL MVN-OH-NO? AMPD AFTERMATH RCN AND NEON: A MATCH MADE IN WHOLESALE HEAVEN? NEWS BRIEFS PORTFOLIO HARMONIC CONVERGENCE Despite the high-volume hype, unified communications requires some fine tuning. FIRST CONTACT Contact center system enhancements aim for one-call resolution. TOOLBOX COMPENSATING FOR CHANGE New […]

An Empty Seat at the Table

By Peter Radizeski, RAD-INFO Marketing guru and author Seth Godin wrote a blog post in January 2005 about “The myth of the CMO. “I feel sorry for Judy Verses. She’s the Chief Marketing Officer of Verizon, a brand that is justifiably reviled by millions of people. “Is Verizon disdained, mistrusted and avoided because Judy’s not […]

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  Vol 21, No. 7 July 2007   SHOP TALK AVAYA GOES PRIVATE MOTOROLA SEEKS VARS COMPTEL SEARCHES FOR NEW CEO QWEST CEO TO RETIRE GLOBAL CROSSING CHANGES CHANNEL NEWS BRIEFS PORTFOLIO SECURING OPPORTUNITIES Offering a holistic managed security service can help agents secure VoIP sales. TOOLBOX VERIFICATION, REFINED Advances in mature third-party verification services […]

Round Table

On the recent Congressional push to keep Internet access services such as Web hosting tax-free [T]he fledgling industry argument for Internet services in the United States is no longer relevant. Electronic commerce is a mature and important part of the U.S. and international economy. The continued moratorium on taxing charges for Internet access should be […]

Round TABLE

… On the future of the pure-play VoIP business model I dont see how far it can go there is no future. Stéphane Téral, Infonetics Research principal analyst  Its not going to be these pure-play providers who bring VoIP into the mainstream marketplace. Mike Paxton, In-Stat principal analyst for consumer services Im not sure that […]

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