systems

 

Selecting a Customer Care System

Posted: 09/1997 Selecting a Customer Care System By Rizwan Kheraj Consumers drive the market changes in today’s competitive telecommunications industry. To acquire and retain customers in this environment, telecommunications service providers must fully understand and exceed their customers’ expectations. Quality customer care systems are essential. As the battle for market share heats up, incumbent service […]

Resale Report

Posted: 09/1997 Resale Report Prepaid Wireless: Add Another Arrow to Your Quiver By Debera Bell-Beam Despite huge revenue growth_$4.6 billion from 1995 to year-end 1996_only 17 percent of the U.S. population subscribes to a wireless service, according to the Cellular Telecommunications Industry Association (CTIA). Wireless already serves 50 million customers, but with about 30 percent […]

Product News

Posted: 09/1997 Product News Access Communications Releases AccessAbility 4.5 KAILUA, Hawaii–Access Communications Inc. has released AccessAbility 4.5, an upgraded version of its current billing program. Michael Colbert, president and CEO of Access Communications, says, "AccessAbility utilizes Windows-based client server billing applications with a complete integrated sales and management, bidirectional switch interfacing." AccessAbility now features over […]

Put it Down to Growing Pains

Posted: 09/1997 Put it Down to Growing Pains Clients Rate Their Billers in a New Report Debera Bell-Beam The report card is in, and it’s not great. But it’s not bad, either. Among the findings, one in four telecom service providers would give their billing suppliers an average or below-average rating, according to the new […]

Taking It to the Net

Posted: 09/1997 Taking It to the Net By Gary Kim Until recently, long distance companies might have paid little attention to Internet protocol (IP) and the impact it has on worldwide long distance networks and revenues. All that changed with the Internet. But two other related developments Intranets and Extranets are poised to have an […]

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