system

 

Taking Inventory of the Systems-ServiceProposition

Posted: 05/1999 Taking Inventory of the Systems-Service Proposition By Khali Henderson InstantOffice from Vertical Networks Inc. provides a single-platform solution for the voice and data communications needs of small businesses. The bundle is the sales slogan for competitive telecommunications service. One 1999 study by Arthur Andersen LLP, Chicago, predicts that 94 percent of service providers […]

Cross-Border Customer Care

Posted: 03/1999 Cross-Border Customer Care By Denise Culver When Internet protocol (IP) telephony was introduced a scant few years ago, the handful of companies that were utilizing the technology weren’t too concerned about how they would bill for the service or whether their customer service would be up to par. After all, they had just […]

CustomerService, Contracts and Equity

Posted: 02/1999 Customer Service, Contracts and Equity An Agent Roundtable –Part Two PHONE+ recently hosted an editorial roundtable with several members of the now-infamous 20 Group, a band of independent agents that frequently assembles to share experiences and insights on the business of selling telecommunications services independently. As every agent manager knows, independent agents won’t […]

It Takes More Than Equipment to Run a Broadband Wireless Network

Posted: 02/1999 It Takes More Than Equipment to Run a Broadband Wireless Network By Volker Tegtmeyer For carriers just entering the highly competitive local exchange market, one of the most significant challenges is delivering broadband services over the "last mile" to the customer premise. Because incumbent carriers control the vital local loop, competitive local exchange […]

CustomerService, Contracts and Equity

Posted: 02/1999 Customer Service, Contracts and Equity An Agent Roundtable –Part Two PHONE+ recently hosted an editorial roundtable with several members of the now-infamous 20 Group, a band of independent agents that frequently assembles to share experiences and insights on the business of selling telecommunications services independently. As every agent manager knows, independent agents won’t […]

Dial-Around Compensation Services Arrive for Both Sides of the Coin

Posted: 02/1999 Dial-Around Compensation Services Arrive for Both Sides of the Coin By Jennifer Knapp Dial-around compensation (DAC)–the reimbursement of payphone service providers (PSPs) for dial-around and toll-free calls placed at a payphone–has been a reality for more than two years. While the Federal Communica-tions Commission (FCC) has determined how much–28.4 cents–carriers and calling card […]

From Inside-Out: A Different Perspective on Customer Service

Posted: 11/1998 From Inside-Out: A Different Perspective on Customer Service By Spencer Perry MIS and engineering leaders are probably the champions of TMN in most enterprises … if any champions exist at all. The financial, marketing and executive leadership needs to understand and support TMN deployment to make it happen and ultimately derive the competitive […]

Know Thine Enemy

Posted: 11/1998 Know Thine Enemy Intelligence Techniques Arm Carriers Against Subscription Fraudsters By Mario McCash James Bauer, deputy assistant director for the U.S. Secret Service Office of Investigations, testified in April before a Congressional subcommittee that all kinds of important personal information stored in computers, including driver’s license and Social Security numbers, are accessible and […]

Dedicated Service: An Easier Sell Than You Think

Posted: 11/1998 Dedicated Service: An Easier Sell Than You Think By Kieren McCobb Stepping over a dollar to make a dime, most long distance agents are overlooking a profitable opportunity in dedicated voice services. Their reasons for doing so largely are ignorance and fear. Behind the veil of mystery surrounding dedicated voice service, however, agents […]

Pump Up the Bandwidth

Posted: 08/1998 Pump Up the Bandwidth Long-haul applications for dense wavelength division multiplexing (DWDM) are bigger, faster and better than ever. By Peter Meade Bigger, faster, better. While this is the time of the year when football coaches look for these qualities in their players, this quest is never out of season for long distance […]

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