system

 

Product News

VOXEO RELEASES VOICECENTER 6 Voxeo Corp., a provider of IVR platforms and hosting, has released the sixth generation of its VoiceCenter IVR platform. Part of VoiceCenter 6 is an enhanced management console for premise IVR customers, directory-driven ENUM standard call routing support, increased platform port density, and a built-in, multiparty conference server supporting up to […]

Back Office

Revenue assurance may seem an innocuous process of making sure operators get paid for everything they deliver, but the reality is far darker. While systemic miscommunication in data collection and mediation, order-entry systems, rating and billing and other OSS components account for plenty of revenue leakage, carriers also need to think beyond technology and patrol […]

Konfer Uses sentitO System

Wholesale carrier Konfer Technologies is using sentitO Networks ONX System 3 for delivery of circuit-switched transport and enhanced subscriber services across its national IP network.  Konfer is relying on sentitOs technology to handle 10 million sessions of live traffic, and plans to scale traffic up to 70 million sessions by the end of the year. […]

Broadwing Debuts Instant Quote Access for Agent Channel

Broadwing Communications (Booths 318-319) announces the release of a complete quoting automation suite for its agent partner channel. The new quoting system enables agents to submit a customers service requirements for many of Broadwings data and voice services, and receive a detailed proposal customized for the individual opportunity, yet consistent and easy to prepare for […]

UCN Helps Realty Offices Connect

UCN Inc. (Booth 809), announces Seaside Vacations of North Carolina has implemented the UCN inContact call-handling suite of applications to unify its four business offices. Seaside Vacations, founded in 1990 and headquartered in Kitty Hawk, N.C., operates four realty offices in North Carolina, managing more than 324 vacation homes in the Outer Banks area. Prior […]

AireSpring Becomes Independent RespOrg

AireSpring Inc. (Booths 313-315) announces it has become certified as an independent responsible organization or RespOrg and as such now has access to the 800 Service Management System (SMS/800) to reserve and set up routing information for toll-free numbers. While many resellers rely on their underlying carriers for number assignment and routing, AireSpring decided to […]

Nuvio Displays VoIP System Enhancements

Nuvio Corp. (Booths 907-909) is showing agents and resellers its enhanced Web portal, and VoIP product and plan structures at The Channel Partners Conference & Expo. The company released an updated version of its VoIP platform in July and announced newly branded product names and plan structures in August. The Channel Partners show is the […]

UCN Helps USTAW Reduce Hang-Ups

UCN Inc. (Booth 809), whose agents provide on-demand contact-handling software and business telecommunication services delivered over the companys VoIP network, says US Truck Accessories Warehouse LLC (USTAW), a Virginia-based, online business selling after-market truck accessories, has implemented the UCN inContact call-handling line to handle all inbound customer service calls. US Truck Accessories Warehouse, founded in […]

Salestream Automates Order Documents

Salestream Software Inc. (Booth 709), a provider of online sales force automation software for the telecom industry, announces the release of Order Document Automation for users of its MasterStream-MX agency automation platform. MasterStreams Order Document Automation (ODA) normalizes all carrier ordering document requirements into a uniform interface, without requiring the user to know the requirements […]

Bandwidth.com Unleashes Torrent Partner Portal

Bandwidth.com (Booth 805), a nationwide provider of Internet and VoIP services for small and medium businesses, this week is unveiling its new partner portal. The Torrent system enables partners to offer a suite of IP solutions without the traditional back-office personnel and resources. Torrents unique infrastructure allows our partners the ability to handle everything for […]

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