Enterprise Session Holds Customer Service as Key to Successful Branding

Competitive service providers should set their own objectives in establishing their own brands, and high-touch customer service can be one way to do that. Those are some of the overriding themes that will be discussed during todays From Bandwidth to Brandwidth: Managing the Customer Experience panel, which will be moderated by Atlantic-ACMs Judy Reed Smith. […]

ICG Sells Calif. VoIP Customers to ONIT

ICG Communications Inc., the Colorado-based wholesale services provider, has sold its corporate VoIP customers in California to ONIT Communications Inc., the companies said today. Terms of the deal were not disclosed. This will be ONITs third acquisition of a regional group of ICG business customers in less than a year. The hosted VoIP provider bought […]

Network Assessments Key to Successful Convergence Deployments

RESEARCH FROM MULTIPLE INDUSTRY sources suggests that 2006 will be another big year for the deployment of VoIP and other convergence technologies. According to a November 2005 report by Synergy Research Group, the worldwide enterprise IP telephony market increased by 30.6 percent in third quarter 2005 compared with the same period one year earlier. A […]

OSS, Billing Puts the Muscle Behind Successful Offerings

It may not be as exciting as ordering pizza with your television remote, but the back office and billing keep the communications market humming along much more effectively than a cheese with pepperoni ever could. OSS is the personal assistant to the diva, the blue-collar car factory worker behind the white collar advertising machine. Todays […]

PHONE+ Unveils Certification Site, Program

PHONE+ magazine today introduced its training and certification site, CSP Certified, a sister portal to the new Converged Solutions Providers (CSP) Network. CSP Certified offers the industry a new brand of training to help partners become successful converged solutions providers. The curriculum, presented by PHONE+, CSP Network and training experts IPXConnect and Telecom Solution Center, […]

Sales Seminars – No Means Maybe and Other Secrets to Success

You didnt make the ball team. You didnt get accepted to your favorite college. You didnt qualify for the home loan. These things do happen. Rejection is a fact of life. Successful people, however, know they need to embrace rejection instead of shy away from it. The wealthiest and most successful people in society realize […]

Hold ‘Em or Fold ‘Em

OK, you’ve done your homework, you’ve set up your Web site and you’ve mailed your fliers. Now, you’re sitting back and waiting for that sales funnel to fill up with leads. But do you have a plan for managing the process when it does? Lead management is as important a factor in telecom sales success […]

PAETEC Announces Acquisition, 2005 Reseller Initiatives

PAETEC Communications Inc. (Booth 208) announced in January that it had signed a definitive agreement to purchase American Long Lines Inc., a privately owned telecommunications company based in Horsham, Penn., serving primarily small and medium business customers in the Mid-Atlantic region. The deal includes the facilities, employees and customer base of American Long Lines. This […]

Equant Revisits Channel Partners with Agent Update

International data and IP services company Equant (Booth 532), which launched its agent program for North America at the Channel Partners show last September in Miami, is back at the show this spring to talk about the status and successes of the program. As part of its agent program, the company offers the Equant Agent […]

ASCENT Pleased with Successful Event, Despite Economic, Travel Challenges

Posted: 1/2002 ASCENT Pleased with Successful Event, Despite Economic, Travel Challenges By Josh LongThe Association of Communications Enterprises (ASCENT) reported its Nov. 11-14 Fall Conference and Exhibition in Orlando, Fla., was a success, despite an industry-wide recession and corporate cutbacks on business travel.One hundred twelve exhibitors showed their wares, and nearly 1,600 people attended the […]

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