study

 

T-Mobile USA Ranks in Customer Care

The results of the 2004 Customer Care Performance Study released by J.D. Power and Associates ranks T-Mobile USA (Booth 303) highest among national carriers, by a significant margin. T-Mobile says their high ranking is because they give their customers more minutes, more features and more service. The 2004 J.D. Power and Associates Customer Care Performance […]

Fight Moves to UNE-L

By The FCC rules have expired and CLECs worry the cost of providing businesses phone and data services may rise significantly, CompTel/ASCENT, the Washington D.C. trade group, warns in a study it released. CompTel/ASCENT released a study in late June claiming the demise of the federal rules could cost small and medium-sized businesses about $4.9 […]

VoiceLog Releases Study Results

VoiceLog LLC (Booth 420), a third party verification (TPV) provider for telecommunication, utilities and financial services, is celebrating a recent study the company says shows that VoiceLog is the first choice of companies for TPV. The study, sponsored by FatPipe magazine and conducted by Massachusetts-based survey research firm Primary Point, showed that 52 percent of […]

partner channel: Do You Measure Up?

Posted: 3/2004 Do You Measure Up?By Khali Henderson Is your sales team compensated above or below other partners sales organizations? Are your competitive differentiators unique? How does your level of profitability compare to their competition? Are they growing faster than you are? How? Just what are the best practices for channel partners? Qwest Communications Inc.s […]

Economists Say States Botch Wholesale Phone Rates

Two economists said last month the wholesale phone rates regulators set vary widely across the country, and the disparity reflects the fact that states are considering more than costs in calculating how much money the regional Bell operating companies are authorized to charge competitors to lease their local networks. Economists with CapAnalysis LLC released the […]

Who Is Minding the Store?

Posted: 11/2003 Who Is Minding the Store? Study Reveals Changes in Channel Mix, Compensation Strategies By Gary Lawrence and Mike MacManus Sales have been and will continue to be the lifeblood of the telecommunications industry. However, companies are relying more and more on outsourced agents to grow their businesses and take care of their customers. […]

PARTNER CHANNEL: Home Sweet Home

Posted: 8/2003 ANY-DISTANCE BUNDLES REVITALIZE RESIDENTIAL AGENCY PROGRAMS By Tara Seals The agent business once thrived on selling long distance to consumers, but it’s a model that has waned as downward price pressure on long-distance service, "anywhere minutes" mobility plans and a telemarketing backlash eroded the moneymaking prospects in the residential market. Today, the demographic […]

Case Study

Posted: 7/2003 Case Study BasicPhone Boosts Customer Service Quality with Secure, Instant Messaging Texas-based BasicPhone Inc., a provider of long-distance and residential phone services in 12 states, has found instant messaging (IM) to be key to its successful customer service processes and policies. After researching available enterprise IM offerings, BasicPhone tested several competitive products and […]

E Channel: Sprint PCS, Nextel Lead Online Pack, Study Finds

Posted: 11/2001 E Channel Sprint PCS, Nextel Lead Online Pack, Study Finds By Josh Long Smaller U.S. carriers are doing a better job acquiring customers online and enticing their current subscribers to spend time on their web sites than giants Verizon Corp. and Cingular Wireless LLC, according to a recently released Jupiter Media Metrix report.Sprint […]

Sprint PCS, Nextel Lead Online Pack, Study Finds

Posted: 11/2001 E Channel Sprint PCS, Nextel Lead Online Pack, Study Finds By Josh Long Smaller U.S. carriers are doing a better job acquiring customers online and enticing their current subscribers to spend time on their web sites than giants Verizon Corp. and Cingular Wireless LLC, according to a recently released Jupiter Media Metrix report.Sprint […]

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