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Jumping Into the Low End

I am not sure if its coincidental, but two technology companies Cisco and Digium, which are at opposite ends of the size and philosophy spectrum are rethinking their go-to-market strategies addressing the low-end business market. Both companies have come up with appliances that will make it easier for small businesses to adopt their technology and […]

Hosted PBX: Not Just for Carriers

Hosted PBX: Not Just for Carriers We all understand that the IP PBX is the current generation of voice communications systems, and that it enables convergence of voice and data over a single network. As a service platform, hosted IP PBX is implemented in a service providers data center, but unlike its predecessor, Centrex service, […]

AT&T Chief Whitacre to Retire

AT&T Inc. CEO Edward Whitacre, who turned SBC into the country’s largest carrier and is one of the most polarizing and controversial figures in telecom, plans to retire June 3. His long-time protégé, COO Randall Stephenson, will take over as chairman and CEO. Whitacre made the announcement Friday morning during a shareholders meeting in San […]

Merger Doubles AT&T Profits

AT&T Inc. doubled its profit in the first quarter of 2007 thanks to revenue gained from the merger with BellSouth Corp. late last year. The integration of Cingular Wireless LLC also contributed to the companys reported net income of $2.85 billion, or 45 cents a share. That was up from $1.45 billion, or 37 cents […]

CRM II: This Time It’s Personal

CRM II: THIS TIME ITS PERSONAL In a world where converging services and networks threaten to overwhelm the OSS systems and the marketing engines of resellers everywhere, one technology has been there to quash the enemies of customer satisfaction …

Vonage CEO Resigns, Company Restructures

Michael Snyder, CEO of Vonage Holdings Corp., has resigned. The company made the announcement early Thursday morning at its investor conference call. Snyders resignation was effective on April 11. It came as part of a broader restructuring, said Jeffrey Citron, Vonage founder. Citron will serve as interim CEO while Vonage searches for Snyders replacement. It […]

Ericsson CEO: Acquisition-Fueled Firm Faces Challenges

Broadening its portfolio of products and services beyond building base stations for wireless operators has presented daunting challenges for global networking giant Ericsson as it reels in a few big-time acquisitions. In an interview with xchange online, Ericsson President and CEO Carl-Henric Svanberg admitted his company has had limited success selling managed services to U.S. […]

Microsofts Windows Mobile 6.0 an Underdog in Crowded Field?

Microsoft Corp. took the wraps off the new functionalities in Windows Mobile 6.0, its operating system for smart mobile devices, and announced the first partners in the initiative. This marks a moment in time for us as a product organization, said Peter Knook, senior vice president of the mobile and embedded device division at Microsoft. […]

Fear of Commitment

IT WILL COME AS NO SURPRISE that most agents No. 1 concern has been, and remains, carrier commitment. This is measured in a few ways, such as: competitive compensation plans fair and reasonable contracts ratio of support/resources provided to the indirect versus direct sales channel addressable accounts and rules of engagement level of channel integration […]

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