Sprint Cutbacks Reach Channel Under mounting pressure from Wall Street, Sprint Nextel Corp. is making changes at the corporate level cutting management layers and de-emphasizing legacy services that are trickling down to the indirect channel program, including trimming the rolls of its Business Solutions Partner Program back to only 50 master agents.
For the Record Archer Daniels Midland (ADM), the 105-year-old supermarket to the world, needed a change. For years, its Minneapolis contact center recorded all calls on tape. The multibillion-dollar company fields global inquiries and is required to document them.
Folks used to say that the RBOCs moved in lockstep. So its interesting timing that just two months after Ed Whitacre announced his retirement, Qwest Communications International Inc.’s Chairman and CEO Dick Notebaert has done the same. The mild-mannered head of Qwest, a long-time fixture on the RBOC scene, on June 8 told the board […]
Criminal Minds Traditionally, subscriber fraud has been defined as the problem of subscribers signing up for service they have no intention of paying for. But this seemingly simple (and credit-shattering) practice has ballooned into a delicate cat-and-mouse game of identity theft, illegal businesses, tax evasion and even money laundering. Fortunately, providers do have ways to […]
Secret Agent Man There are VARS and there are VARs. CDW is one of the countrys largest. And with 2006 revenue of $6.8 billion, it is one of the countrys largest companies No. 343 on the Fortune 500 list. If you are in business, youve no doubt heard of it and you might even be […]
Changing Gears The telecom industry has been in transition ever since Alexander Graham Bell first gave us the telephone, said Simon Beresford-Wylie, CEO of Nokia Siemens Networks, in a presentation at this springs CTIA conference. But the last few years [have] been simply breathtaking.
Alltel Corp. stocks were up by nearly $5 late Monday morning on news that the company will be bought by two private equity firms for $27.5 billion. The deal marks the largest leveraged buyout of a telecom company. Little Rock, Ark.-based Alltel is the fifth-largest wireless carrier in the United States. It also owns the […]
Fitting In Amidst movements by Cisco Systems Inc. and Microsoft Corp. to integrate conferencing as simply one more application within a unified communications framework, Web and audio conferencing service providers are taking stock of the opportunities and threats within a newly converged landscape of collaboration and are repositioning to compete.
Beyond Geeks: How Digium Plans to Grow Asterisk* If you think Asterisk is for geeks, you have another think coming. So, say executives at Digium Inc. The open-source IP PBX software company is retooling its offer to cross the chasm from early adopters to mainstream small and midsize business users.
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