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Virgo Acquires Billing & OSS World Magazine, Trade Show

Virgo Acquires Billing & OSS World Magazine, Trade Show Virgo Publishing LLC, the publisher of xchange and PHONE+ magazines, said Monday it has acquired the Billing & OSS World trade show and conference and Billing World and OSS Today magazine from TeleStrategies Inc.

Higher Calling

Higher Calling The beauty of hosted call center technology is deceptively simple: In a world with a high commoditization of network services, the hosted contact center lets agents and VArs move up the value chain, reduce attrition and become resources that customers ask to address real business needs.

PAETEC to Grow Yet Larger Through McLeodUSA Deal

Folks thought something was awry when McLeodUSA Inc.s silent period leading to what wouldve been its second IPO dragged on for months. Then news came today that the privately-owned CLEC is to be bought by PAETEC Holding Corp. in an all-stock merger worth $557 million. The deal, which consists of $492 million in PAETEC common […]

Pack a Punch

Pack a Punch With Pure-Play VoIP resellers struggling to hang on in a market dominated by cablecos, attention has turned lately to the business model surrounding these virtual VoIP providers and the big margin punch the back-office can pack. A new crop of back-office enablers has arrived to help.

Gigabit Gold

Gigabit Gold Michael Murphy has been an agent for about four years. His company, NEF (originally New England Fiber), is a small shop of five people, but it recently eclipsed $1 million per month in contracted revenue all of it from big bandwidth sales. Its definitely not the easiest road, but for us, we are […]

San Francisco, Chicago Muni Wi-Fi Scuttled; EarthLink on the Rocks

Municipal Wi-Fi has been dealt two more blows this week, with Chicago and San Francisco both cancelling their planned networks. In San Francisco, the city-wide Internet access plan has been the subject of ongoing and heated debate, but was awaiting final approval when EarthLink Inc. reportedly notified Mayor Gavin Newsom that it was pulling out […]

First Contact

First Contact Vendors have addressed a number of contact center functions with an eye toward achieving first-contact resolution. Handling customer requests completely during the initial contact is every contact center managers goal.

Harmonic Convergence

Harmonic Convergence With the hype machine cranked to max volume, businesses large and small are tuning into the promise of unified communications (UC) and how they might use this sleek new technology to put a presence-enabled portal on their desktops for click-to-call, click-to-conference, click-to-read your voice mail, click-to-Web cam, click-to you name it.

Compensating for Change

Compensating for Change With increasing portfolio complexity and a wide range of customer targets, resellers, master agents and service providers are wrestling with how to realign their indirect and direct sales channels to overcome a stagnate reality: Too many salespeople are unfocused, chasing the opportune sales instead of pursuing more difficult, highmargin prospects.

Fishing for Finance

Fishing for Finance After some slow years, private money again is fueling the communications sector. Its a breeze for the big-name companies to score funding, yet not so simple for lesser-known providers or resellers. Plus, if you dont want more than $10 million, major investment banks and venture capitalists wont even look at you. So […]

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