steve

 

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  Vol 21, No. 10 October 2007 SHOP TALK ON THE LEVEL: A Q&A WITH LEVEL 3S KEVIN OHARA AGENTS STEAMED OVER TRINSIC BANKRUPTCY FALLOUT ENTERPRISE MOBILE VOIP PARTNER PROGRAM DEBUTS NUVOX ROLLS OUT WHOLESALE SERVICES COLOTRAQ DEBUTS REFERRAL PROGRAM LAWSUIT HAS LITTLE IMPACT ON SHORETEL IPO NEWS BRIEFS PORTFOLIO WHY SELL WEB HOSTING? By adding […]

Ask Steve

What do SMBs Want? Ask Yankee Group analyst Steve Hilton. Send your questions to asksteve@yankeegroup.com. Please include your name, city, state and a phone number. Only first names and locations will be published. With apologies to the hip-hop trio Salt-N-Pepa, lets talk about debt, baby. On that lyrical note, this month in Ask Steve we […]

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  Vol 21, No. 9 September 2007   SHOP TALK SUNROCKET CRASHES TMC GIVES AGENTS CUSTOMERS SPECIAL TREATMENT VOCIO TAILORS TEM FOR SMBS INTELLIVERSE CUTS CHANNEL STAFF NEWS BRIEFS PORTFOLIO HIGHER CALLING Hosted contact center solutions help agents move up the VoIP value chain. GIGABIT GOLD How agents can profit from the big bandwidth boom by […]

Ask Steve

Answers to Your Questions About SMBs Ask Yankee Group analyst Steve Hilton. Send your questions to asksteve@yankeegroup.com. Please include your name, city, state and a phone number. Only first names and locations will be published. This month, I am going to look at leading and lagging small and medium businesses (SMBs) in the VoIP world […]

Ask Steve

What do SMBs Want? Ask Yankee Group analyst Steve Hilton. Send your questions to asksteve@yankeegroup.com. Please include your name, city, state and a phone number. Only first names and locations will be published. Welcome to the new PHONE+ column, Ask Steve. Ive received some great questions so far and plan to tackle as many as […]

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  Vol 21, No. 8 August 2007   SHOP TALK EMBARQING ON THE CHANNEL MVN-OH-NO? AMPD AFTERMATH RCN AND NEON: A MATCH MADE IN WHOLESALE HEAVEN? NEWS BRIEFS PORTFOLIO HARMONIC CONVERGENCE Despite the high-volume hype, unified communications requires some fine tuning. FIRST CONTACT Contact center system enhancements aim for one-call resolution. TOOLBOX COMPENSATING FOR CHANGE New […]

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  Vol 21, No. 7 July 2007   SHOP TALK AVAYA GOES PRIVATE MOTOROLA SEEKS VARS COMPTEL SEARCHES FOR NEW CEO QWEST CEO TO RETIRE GLOBAL CROSSING CHANGES CHANNEL NEWS BRIEFS PORTFOLIO SECURING OPPORTUNITIES Offering a holistic managed security service can help agents secure VoIP sales. TOOLBOX VERIFICATION, REFINED Advances in mature third-party verification services […]

Ask Steve

Welcome to the new PHONE+ column, Ask Steve. Ive received some great questions so far and plan to tackle as many as I can in the coming months. This months inquiries focus on smaller businesses those with 20-99 employees, one-to-two IT people and one part-time IT contractor, VAR, agent or dealer. Q: Are SMBs buying […]

Shepard to Energize Agents With Telecom Marketing 101

Following up on his invigorating session at the Fall 2006 Channel Partners Conference & Expo in Washington, D.C., Steve Shepard, professional author and educator, will again energize agents, this time with a discussion on Telecom Marketing 101 in a vendor presentation brought to you by XO Communications Inc. (Booths 107-109) Too many people believe that […]

X4 Heads West

It seems X4 Communications is taking that old adage, Go West, young man, to heart. The master agency is bulking up its presence in California, Colorado, Nevada and Texas, with the help of a new regional agent manager, and thanks largely in part to TelePacific Communications acquisition of Mpower Communications Corp. Those two factors put […]

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