staff

 

Its a Monday, Wednesday

The profession is recovering from the recession. Whereas salaries did not grow in 2010, they did increase 1 percent for staffers and 1.8 percent for managers.

Gone, Gone, Gone

While no one person is ever critical to the success of a business, losing good people can be expensive.

What Staff Does An Agent Need?

A growing agency business can be both exciting and daunting. As your customer base expands, you will begin to need some help — whether that is simply bringing on board an assistant to answer the phone and keep your schedule or becoming a multiperson shop. The amount of staff needed is directly proportionate to the […]

Weve Come a Long Way

This month marks the 20th anniversary of PHONE+. Most of you know that we have been celebrating all year long, but since October was the official launch issue, I wanted to note the occasion by thanking all of our readers for sticking with us over the past two decades. Surprisingly, many of you have been […]

Tangoe Releases CommCare

Tangoe Inc. has released CommCare managed services, which manage all processes associated with fixed, mobile and converged communications. CommCare services are built upon Tangoes patented technologies and are available to corporations as an ASP model in three pre-packaged component layers ¬ Base, Enhanced and Premium. These layers deliver increasing amounts of functionality and are capable […]

Table of Contents

  Vol 21, No. 9 September 2007   SHOP TALK SUNROCKET CRASHES TMC GIVES AGENTS CUSTOMERS SPECIAL TREATMENT VOCIO TAILORS TEM FOR SMBS INTELLIVERSE CUTS CHANNEL STAFF NEWS BRIEFS PORTFOLIO HIGHER CALLING Hosted contact center solutions help agents move up the VoIP value chain. GIGABIT GOLD How agents can profit from the big bandwidth boom by […]

Questions Surround Intelliverse Channel Program

Intelliverse has let go its vice president of channel sales and at least two members of her staff this week, leaving the status of the companys agent program in limbo. Stacy Conrad, who headed up the program when it began in January, was dismissed on Wednesday, sources told PHONE+. Several calls and e-mails to Intelliverse […]

Qwest Contract Changes Talk of Q.Marketplace

A reduction in in-region commissions was the primary topic of conversation at the Qwest Business Partner Program kick-off meeting held in Denver in mid-January. More than 350 partners from about 130 companies plus 120 Qwest channel and executive staff were in attendance at the Q.Marketplace annual partner meeting, making it one of the top agent […]

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