speech analytics

 

CallCopy Updates Discover Contact Center Solution

CallCopy has made available cc:Discover 4.2, the latest version of its workforce optimization suite. The company says the release upholds its tradition of delivering innovative, enterprise-proven call recording, quality management, screen capture, speech analytics and performance management capabilities. CallCopy’s product development roadmap is heavily influenced by customer input. Several new or enhanced features assist organizations […]

CallCopy Unveils New Speech Analytics Solution

CallCopy today announced the availability of its new phonetics-based speech analytics solution, designed to deliver a lower total cost of ownership and allow contact centers of all sizes to realize the benefits of speech analytics once available only to large enterprises. Speech analytics extracts the vast amount of information from within contact recordings and transforms […]

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