SoundBite

 

SoundBite Announces New Release of Engage Platform

SoundBite Communications Inc. (SDBT), a provider of on-demand, multichannel proactive customer communications, has announced the availability of a new release of its SoundBite Engage platform. The new release adds features that enable automated and agent-assisted interactive customer communications over the text messaging channel. New text messaging features on SoundBite Engage enable an intelligent, interactive text messaging […]

SoundBite Introduces Campaign Management Tools

SoundBite Communications Inc. (SDBT) announced it has enhanced its Intelligent Communications Platform for multichannel customer communications with the release of new, customizable campaign management tools to manage ongoing campaigns and contact center resources from one central location. The customizable console creates a user-defined view of real-time performance data and provides access to SoundBite’s suite of campaign […]

SoundBite Names Channel Development Director

SoundBite Communications Inc. (SDBT) announced Tim Owen has joined the company as director of channel development. In this newly created position, Owen will drive revenue growth into new and existing markets. Owen has more than 25 years of experience in sales and marketing, with specific expertise in channel and partner development for on-demand solutions. He will […]

SoundBite Touts Contact Center API

SoundBite Communications Inc. (SDBT) has enhanced its Web services API with three new modules: SoundBite Connect for Computer Telephony Integration (CTI) integration, SoundBite Automate for automated data exchange, and SoundBite Trigger for real-time messaging. The SoundBite API delivers a Web services interface to the SoundBite Intelligent Communications Platform, providing on-demand access to multichannel proactive communications business […]

SoundBite Launches Partner Program

SoundBite Communications Inc. (SDBT) has unveiled a Business Partner Program enabling resellers, solution providers, OEMs and international distributors to provide their clients with SoundBite’s communications solutions. The program will make SoundBite’s Intelligent Communications Platform available to new markets, both domestically and internationally. The Business Partner Program has more than 20 participants, including Akcelerant, CR Software, Electronic […]

Product News

VOICELOG ANNOUNCES TOTAL SCRIPT CONTROL FOR LIVE AGENT VERIFICATION VoiceLog LLC, a provider of third-party verification, has announced the availability of Total Script Control for its live agent verification services. Using advanced speech-recognition technology, Total Script Control analyzes the recordings of up to 100 percent of VoiceLog TPV transactions to determine if the agent asked […]

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