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Telecom Reflection

By Peter Radizeski, RAD-INFO I’m going to hit on a few of topics. One: The Panel At the Channel Partners Expo, Qwest mentioned that it would need help from its partners to fulfill the government win it just received. If you are a small, minority-owned company, let your carriers know. If you have specific certifications […]

Software as a Service: Hot or Hype?

Software as a service (SaaS) is the latest buzz, but can agents be successful adding these hosted applications to their portfolios? SaaS refers to applications delivered over the Internet via a standard Web interface. SaaS providers offer their applications on a pay-as-you-go basis, often with per-month, per-user pricing. SaaS has strong growth potential, with 5.1 […]

The Managed Service Sell

By Peter Radizeski, RAD-INFO Managed Services are coming. As more services and applications move to the Web, the Internet becomes an easier sale. However, your basic small biz owner wants DSL or cable modem. You know, the lowest possible price. You have to explain SLA, uptime and mean-time to repair. The other route is to […]

TalkSwitch: The right move for MaidPro

THE CHALLENGE With more than 80 franchise and office locations across the United States, Boston-based MaidPro has become one of the most successful home cleaning businesses around. The company holds to a clear vision: provide high-quality, reliable service, and the customers will keep coming back. As franchise locations opened across the United States, the company […]

Making Regional Change

By Peter Radizeski, RAD-INFO In speaking with a BellSouth Partner, an interesting fact showed up. There are only about 400,000 business names left in the database for call centers to target. And since there are about 30 call centers operated by either AT&T Southeast or by the various partner agencies, those businesses must get three […]

Fishing for Finance

After some slow years, private money again is fueling the communications sector. Its a breeze for the big-name companies to score funding, yet not so simple for lesser-known providers or resellers. Plus, if you dont want more than $10 million, major investment banks and venture capitalists wont even look at you. So what do you […]

CTI Group Integrates Traffic Analysis, Call Recording With Natural Convergence

CTI Group Holdings Inc. said it has successfully integrated its traffic analysis and call recording products with the hosted key system solution provided by Natural Convergence. Natural Convergence provides hosted VoIP application software designed to allow service providers address the needs small businesses. Natural Convergences application, branded silhouette, lets small businesses manage their phone services […]

SunRocket Who? SMBs Love VoIP

By Dan Baldwin, director of sales, ATEL Communications Inc. The failure of consumer VoIP provider SunRocket will not cool the love affair between SMBs and VoIP. The attraction to VoIP is especially strong for new and expanding SMBs looking to buy a phone system. Since re-engaging as an agent two months ago (after a five-year […]

Junction Hosted PBX Passes 1,000 Mark

Junction Networks said on Monday more than 1,000 customers now use its hosted IP PBX. The product targets small businesses. Users only pay for minutes used and get access to features including remote office connections and unlimited extension-to-extension calling. Junction distributes its software through resellers. Junction Networks www.junctionnetworks.com

Summer of the Small Business

Summer of the Small Business Mike Rowley is the treasurer for Rowleys Tires & Automotive Services Inc., in Bay City, Mich. He is the third generation of Rowleys in the business, which was started by his grandfather in 1921. Like many people in family-owned businesses, Rowley has worked at the company for most of his […]

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