SLAs

 

XO Offers 10 Gigs in 10 Days, Another Challenge to Level 3s Woes

As Level 3 Communications Inc. continues to struggle with provisioning issues, XO Communications has increased its network capacity to 800gbps and once again expanded its guarantees for wholesale customers. New today from XO is a promise that the company will provision 2.5gbps or 10gbps transport services within 10 business days or XO will provide a […]

ATLANTIC-ACM Delivers U.S. Metro Carrier Excellence Awards

Research firm ATLANTIC-ACM announced its 2007 U.S. Metro Carrier Excellence Awards yesterday at the COMPTEL PLUS Convention & EXPO. The awards are based on the results of ATLANTIC-ACMs 2007 Metro Carrier Report Card, which evaluates the performance of metro carriers by their wholesale and business customers and is based on more than 3,000 individual carrier […]

SyncVoice Communications Introduces Partner Program

SyncVoice Communications, a provider of unified management for hybrid communications, recently announced a strategic partner program that allows systems integrators to use the companys VXTracker platform to build business. The program enables partners to answer tough management questions surrounding the performance, security and cost controls of voice solutions. VXTracker helps enterprise customers model their networks, […]

Verizon Wholesale Offers High-Cap SLAs

Verizon Partner Solutions, the wholesale unit of Verizon Communications Inc., announced it is offering national SLAs on interstate DS1 and DS3 special access services. Verizon said it has filed tariffs with the FCC to make the new optional SLA plan available throughout its footprint. Under the new SLA plan, if a special access service is […]

Hatteras Launches 200-Megabit Ethernet-Over-Copper Product

Hatteras Networks (Booth 1108), a provider of devices to enable high-bandwidth access over copper, has announced a new 200-megabit symmetrical Ethernet-over-copper product, called the HN 4000. The new product works with bonded copper pairs, and links up to 40 pairs to achieve up to 200 megabits of throughput. With this new product, Hatteras is able to […]

Amdocs Launches Customer-Centric Service Assurance Solution

Amdocs (Booth 224) is launching its Customer-Centric Service Assurance solution, a portfolio of Amdocs products, services and partner solutions to successfully link the network to the customer. By integrating processes such as incident, problem and change management with software that monitors network service problems and performance, Amdocs allows carriers to have a single view of […]

Global Capacity Promotes Wide-Area Ethernet

Global Capacity (Booth 409) this week is promoting its new wide-area Ethernet service. Called GlobalBridge, the product offers seamless wide-area Ethernet connectivity and secure, private transport without Layer 3 routing. It supports all LAN protocols, end-to-end service with Global Capacitys 24X7X365 NOC and simplified network management with Global Capacity Online management tools. This is coupled […]

Carrier Channel: Using SLAs as Differentiators

Posted: 12/2002 Using SLAs as Differentiators By Chris Luzine IT’S NO SECRET THAT WHOLESALE ISPs are searching for ways to grow their businesses profitably. One of the best ways to accomplish this is to offer a unique set of services that helps acquire and retain customers. As a result, wholesalers are beginning to offer more […]

In Box

Posted: 07/2002 In Box SPs Lack Bite with SLAs In response to "SLAs need Teeth" (PHONE+, May 2002, Soapbox by Peter H. Salus, click here,) NetTest’s Fastnet offers SLA verification that can and is used by large enterprise and government organizations as well as, service providers looking to justify their SLAs. I do however agree […]

SLAs Need Teeth

Posted: 05/2002 SLAs Need Teeth By Peter H. Salus WE’VE ALL EXPERIENCED POOR NET CONNECTIVITY — ranging from no connection, to slow connection to static downloading. To improve the quality of our connection, and our ISP relations some providers have been offering service level agreements (SLAs). But, in fact there is no way of really proving […]

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