SLA

 

SLAs Need Teeth

Posted: 05/2002 SLAs Need Teeth By Peter H. Salus WE’VE ALL EXPERIENCED POOR NET CONNECTIVITY — ranging from no connection, to slow connection to static downloading. To improve the quality of our connection, and our ISP relations some providers have been offering service level agreements (SLAs). But, in fact there is no way of really proving […]

Back Office – Getting Their Money’s Worth

Posted: 07/2001 Back Office Getting Their Money’s Worth Resellers Discover the Value of Network Monitoring By Chris Garifo Resellers are gaining a degree of network management capability to ensure they’re getting their money’s worth from wholesale partners and as a source of revenue from end customers.The drive toward greater reseller involvement in monitoring network performance […]

On Premises: E-Commerce Growth Makes Service Level Agreements Critical

Posted: 05/2000 E-Commerce Growth Makes Service Level Agreements Critical By James R. Dukart In the age of e-commerce and instant communication, telecommunication networks move closer to the crux of business operations for many companies. One result is that performance becomes crucial to–in some cases indistinguishable from–the overall performance of the business.Simply put, for many of […]

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