SLA

 

Broadband Selection Criteria

When an application is considered business-critical, it should use dedicated broadband. UC is becoming such an application. Therefore, VARs must emphasize the importance of shifting from BYOB to dedicated broadband.

Broadband Is Around the Corner

The final two elements to consider in making your decision are usually the least well thought-out or investigated.

Two OEMs, Two OSs

Too often we assume that the advanced attendant features and queues offered by a basic PBX will suffice for an SMB running a call center.

Why QoS Matters to Hosted VoIP Sales Success

A hosted VoIP solution can benefit businesses looking for lower costs, scalability, mobility and simplified administration. For channel partners who sell hosted VoIP, making the right recommendation can increase recurring revenues and expand their customer bases. So, understanding how to ensure a successful VoIP deployment is a key part of the pre-sale process. Quality of […]

ManageEngine Announces OpManager VoIP Monitor Module

ManageEngine, which makes a suite of network, systems and security management software solutions, has announced the availability of the OpManager VoIP Monitor Module. The VoIP Monitor Module leverages Cisco IP SLA (Service Level Agreement) technology to monitor and report on key VoIP service performance metrics. With the VoIP Monitor Module, OpManager extends its fault and […]

Case Study: ntl:Telewest Calls on InfoVista Quality Monitoring

ntl:Telewest Business, part of the Virgin Media group, is the United Kingdom’s second largest fixed line communications company with revenue of £3.9 billion ($8 billion U.S.). The integrated ntl:Telewest Business network covers 186,000 km of local and metro networks and has the largest Ethernet coverage in the country with 330 Ethernet points of presence. It […]

Verizon Wholesale Offers High-Cap SLAs

Verizon Partner Solutions, the wholesale unit of Verizon Communications Inc., announced it is offering national SLAs on interstate DS1 and DS3 special access services. Verizon said it has filed tariffs with the FCC to make the new optional SLA plan available throughout its footprint. Under the new SLA plan, if a special access service is […]

US Signal Enhances SLA

US Signal Company LLC (Booth 632) introduced its enhanced service level agreement (SLA) for companies marketing VoIP services and other mission-critical applications requiring higher network performance. This new SLA now provides our partners with the operational guarantees they need to present a real voice quality network for todays VoIP solutions, says US Signal President Barry […]

Carrier Channel: Using SLAs as Differentiators

Posted: 12/2002 Using SLAs as Differentiators By Chris Luzine IT’S NO SECRET THAT WHOLESALE ISPs are searching for ways to grow their businesses profitably. One of the best ways to accomplish this is to offer a unique set of services that helps acquire and retain customers. As a result, wholesalers are beginning to offer more […]

The ID is: 85262