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Time for a Tuneup

Between learning The ins and outs of the latest technologies and figuring out how to sell them to their clients, many agents like you may feel like their hands are too full to consider future in the industry. With new developments in technology coming out every week, everyone scrambling to get the latest and greatest […]

Pump the Up Value

Technology has dramatically changed the way we do business today. Our ability to work virtually, communicate effortlessly, research and analyze information faster and store vast amounts of data means that each worker has the ability to be infinitely more productive. But I have yet to see the BlackBerry that answered itself or CRM software that […]

Nacchio Gets Six Years in Prison, Must Repay $52 Million

Joe Nacchio, Qwest Communications International Inc.s embattled former CEO, was sentenced July 27 to six years in prison. A federal judge on Monday also ordered Nacchio to repay $52 million within 15 days, pay a $19 million fine, cover most legal costs and serve two years of probation in addition to his prison time. Nacchio […]

OSG Billing Services Executive Named to RCA Board

OSG Billing Services said Thursday Ron Whaley, vice president of sales and marketing, has been elected as an associate member to the board of directors for the Rural Cellular Association (RCA). OSG Billing Services has been a member of RCA for more than six years. Whaley has been a participant on the Business Development Committee […]

Training Camp

By Peter Radizeski, RAD-INFO Since BellSouth was taken over by AT&T, BellSouth Authorized Agents have had to put in more than 50 hours on training and testing to be able to sell across the AT&T portfolio and across the country. That’s a lot of time and effort, but you get to expand from nine states […]

Dial-A-Vet

The next time you dial a call center, theres a chance youll talk with a disabled American veteran working from home. Thanks to the alliance between the nonprofit group Creating Opportunites by Recognizing Abilities and telemarketing company West Corp., more than 260 veterans now are employed as contracted agents, setting their own schedules and telecommuting […]

Verizon Business Adds Services to Wholesale VoIP Offering

Verizon Business said today it has enhanced its wholesale SIP gateway VoIP product with metered outbound local calling, directory assistance and operator services. Metered outbound local calling gives customers more pricing flexibility, the company said. The capability is available in an initial billing time of six seconds, followed by subsequent six-second billing increments, and can […]

Cross-Selling Crash Course

Its my job to help telecom service providers improve their customer service practices and increase sales of their products and services. Because I get up close and personal with telephone companies in this regard, I speak with authority when I say they are missing crossselling opportunities. How do I know? When I work with a […]

Six Join CompTIA Convergence Certification Development Effort

The Computing Technology Industry Association (CompTIA) announced today six companies have lent their initial support to the development of a base-level convergence certification program. Speaking at the associations annual conference, Ed Migut, director of CompTIAs Convergence Group, says these companies will form the cornerstone committee that will develop content, testing and a channel adoption plan […]

eLEC Revenue Doubles but Company Posts Loss

Although its revenue more than doubled year over year for the first six months of 2005, eLEC Communications Corp., a CLEC offering VoIP services for businesses and consumers, has reported a net loss of $1.7 million, or 10 cents per share, for the first six months of fiscal 2005, ended May 31, 2005. The results […]

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